Ratings based on 984 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The location
Comment from Hotel Management
3 Jun 2024 by Patty, Hotel Management
Thank you for taking the time to write a review. We appreciate your feedback.
by A verified traveler
Posted 28 May 2024
The people here are absolutely awesome. The bathroom door wouldn't close and lock, the latch didn't line up for the door so locked or not it would open and I didn't like that, only issue I had, everything else was beautiful to me. Very nice and pleasant with beach right off the balcony, just beautiful and the people made me feel like I was home, very nice, thank you
Comment from Hotel Management
29 May 2024 by Patty, Hotel Management
We appreciate your kind words regarding our staff. We are addressing your concerns and looking forward to seeing you again in the future.
by A verified traveler from Ocoee
Posted 28 May 2024
No pool towels. No pool attendant so outside people not staying hotel overran pool. My children had to have me hold them in the deep end because large parties were rude and played football and almost hit us 3x because they took up the entire shallow end. No one came to kick them out. One elevator broken so had to wait 10-15 min to use elevator. No sheets on pullout. Called and was hung up on 4x. Then told they’d bring them. 10pm still hadn’t brought them. I had to go wait in line to get them myself. Shower broken. Told my 80 year old parent could bathe or wait until tomorrow to shower. So much to say. Just awful!
Comment from Hotel Management
28 May 2024 by Patty, Hotel Management
We apologize for the issues you had during stay. Your concerns are being addressed
by A verified traveler
Posted 21 May 2024
The view of the room was amazing but the balcony door was nos open either closing properly and the restroom conditions weren’t the best either but overall the full experience pool and beach was cool.
Comment from Hotel Management
21 May 2024 by Patty, Hotel Management
Thank you for your review, we appreciate your feedback
by A verified traveler
Posted 6 May 2024
I had to cancel my reservation I never show up at the facility and they still charge me and when I called them they refuse to return my money
Comment from Hotel Management
6 May 2024 by patty, Hotel Management
We're sorry that we cannot refund your money, you did not arrive for your reservations.
by A verified traveler from Huntsville
Posted 5 May 2024
Fresh new “facelift” new beds and carpet. Super comfortable and amazing location. We loved the pool after the day at the ocean.
Comment from Hotel Management
5 May 2024 by Patty, Hotel Management
Thank you for taking the time to write your review, we appreciate your feedback.
by A verified traveler
Posted 3 May 2024
I loved the beach in the back it was beautiful
Comment from Hotel Management
3 May 2024 by John M. -Operations Manager, Hotel Management
Dear Leslie, Thank you for the 5 out of 5 rating and comments you shared about your previous stay at the Spark by Hilton Ormond Beach. We have shared your feedback with the entire staff and can't wait for your return.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by John M. -Operations Manager, Hotel Management
Dear Mauricio, Thank you for the 4 out of 5 rating you shared about your previous stay at the Spark by Hilton Ormond Beach. We hope to see you again soon.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by John M. -Operations Manager, Hotel Management
Dear Janell, We apologize for the 1 out of 5 rating you shared about your previous stay. Please reach out directly to the hotel with any questions or concerns. Thank you again for staying at the Spark by Hilton Ormond Beach.
by A verified traveler
Posted 30 Apr 2024
Muy mala experiencia pague por un hotel 5 estrellas y me enviaron a un hotel con el elevador dañado y sin agua caliente
Comment from Hotel Management
1 May 2024 by John M. -Operations Manager, Hotel Management
Estimada Meraris, Nos gustaría disculparnos por su reciente estadía y por no tener suficiente agua caliente. Ya hemos resuelto el problema y esperamos volver a verte pronto. Gracias por sus comentarios.
