Ratings based on 498 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 24 May 2024
Upon arrival to my room, immediately saw ROACHES everywhere. General Manager was notified, and he saw no problem. I WILL NEVER STAY HERE! Or any Woodspring Suites after this!
Comment from Hotel Management
24 May 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!
by A verified traveler
Posted 12 May 2024
Thanks
by A verified traveler
Posted 9 May 2024
This is our go to place! Love Love Love!!!
Comment from Hotel Management
10 May 2024 by Carlos Rodriguez GM , Hotel Management
Thank you!
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.Sincerely, Carlos Rodriguez- General Manager
by A verified traveler
Posted 14 Apr 2024
Great Customer Service!!!
Comment from Hotel Management
15 Apr 2024 by Carlos Rodriguez GM , Hotel Management
Thank You!!
by A verified traveler
Posted 14 Apr 2024
The fault of your own with them dogs and those hotel rooms bark all night. Plus, it’ll be nice if you have iron in the room other than that, everything else was perfect staff very professional very clean
Comment from Hotel Management
29 Apr 2024 by Carlos Rodriguez GM , Hotel Management
We will try to do better.
by A verified traveler
Posted 7 Apr 2024
This probably has German roaches in our room. People was arguing in parking lot outside. Moving trucks in parking lot. Not a safe spot for family. Roaches crawling on bed too. Don’t do it.
Comment from Hotel Management
22 Apr 2024 by Carlos Rodriguez GM , Hotel Management
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager
