Ratings based on 2,232 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Close to everything
Comment from Hotel Management
5 Jun 2024 by Garrett, Hotel Management
Thank you for your recent feedback we are glad to hear you enjoyed your stay with TRU by Hilton. We hope we will see you back again soon.
by A verified traveler from Binghamton
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Airiana, Hotel Management
Thank you for your review! We are happy to hear that you enjoyed your stay with us. And we hope to see you again soon.
by A verified traveler from HALLANDALE
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Airiana, Hotel Management
We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet all of your expectations. Please know that your feedback enables us to improve our standards.
by A verified traveler
Posted 3 Jun 2024
great stay would come back!!
Comment from Hotel Management
4 Jun 2024 by Airiana, Hotel Management
We are happy to hear that you enjoyed your stay with us, and we hope to see you again soon!
by A verified traveler
Posted 2 Jun 2024
Excellent hotel!
Comment from Hotel Management
3 Jun 2024 by Ian Lloyd, Front Office Supervisor, Hotel Management
Excellent! Thank you Lacey for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!
by A verified traveler
Posted 2 Jun 2024
Quiet and clean
Comment from Hotel Management
3 Jun 2024 by Ian Lloyd, Front Office Supervisor, Hotel Management
Excellent! Thank you Charris for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!
by A verified traveler
Posted 1 Jun 2024
The AC is loud, poor room service: I requested a soap to room service at 7am and I was told they will brind the soap after 9am when the room service staff arrives. Parking is $20 per day. I think next time I'll be better getting an Airbnb. I did enjoy the breakfast in the morning.
Comment from Hotel Management
2 Jun 2024 by Airiana, Hotel Management
Thank you for your review. We are very sorry to hear that we didn't meet your expectations during your stay with us. We strive to give outstanding service at all times, and I'm very sorry to hear that you felt it was inconvenient and difficult. Thank you for bringing this to our attention so we can correct it moving forward.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Airiana, Hotel Management
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience
by A verified traveler
Posted 1 Jun 2024
Didn't like how small the room was and 20 dollar parking
Comment from Hotel Management
1 Jun 2024 by Garrrett, Hotel Management
Thank you for your recent feedback. We are glad to hear you enjoyed your recent stay at TRU by Hilton, we hope to see you back again soon.
by A verified traveler
Posted 31 May 2024
Staff were extremely friendly and helpful. Rooms were clean. Would defend recommend
Comment from Hotel Management
1 Jun 2024 by Garrett, Hotel Management
Thank you for your recent feedback. We are glad to hear you enjoyed your recent stay at TRU by Hilton, we hope to see you back again soon.
