Ratings based on 4,623 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Maple Ridge
Posted 2 May 2024
by A verified traveler
Posted 1 May 2024
Summer bay was great although the furniture was a little dated and it had a funny smell the entire stay. My children enjoyed themselves.
Comment from Hotel Management
1 May 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we are thrilled the children enjoyed themselves! We appreciate your feedback as we are always seeking the opportunity to make enhancements. We do hope to welcome you back in the future.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we do hope to welcome you back in the future!
by A verified traveler
Posted 28 Apr 2024
This is our second year and we will be back. We love Summer Bay!
Comment from Hotel Management
29 Apr 2024 by Serena Hernandez , Hotel Management
Thank you for your loyalty as a return guest, we are thrilled you love the resort. We look forward to welcoming you back again!
by A verified traveler
Posted 28 Apr 2024
Deposit and Resort Fee are high and I think unreasonable. Place needs an update for sure but for the price was ok. Would not travel there again.
Comment from Hotel Management
29 Apr 2024 by Serena Hernandez , Hotel Management
Thank you for providing you feedback, we are always seeking the opportunity to make enhancements. We do hope you chose to extend us another opportunity in the future!
by A verified traveler
Posted 27 Apr 2024
The room I purchased was not what I received.
I received a completely different room that didn’t work for my family.
This is unacceptable without customer pre review.
Comment from Hotel Management
27 Apr 2024 by Serena Hernandez , Hotel Management
Thak you for your feedback as service is what we pride ourselves in, it would have been our pleasure to assist you. Did you advise the front desk of the challenge?
by A verified traveler
Posted 27 Apr 2024
I booked the 2 bedroom/2 bath condo. The apartment was impeccable. Super great value for the price. It was clean and kitchen had all that we needed for our stay. Numerous pools plus spa was plus. Which we had more time to truly enjoy all the amenities
Comment from Hotel Management
27 Apr 2024 by Serena Hernandez , Hotel Management
Thank you for your review, we are elated you enjoyed the accommodations and amenities. We do hope to welcome you back in the future!
by A verified traveler
Posted 26 Apr 2024
Excellent place to stay in, friendly and courteous people comfortable rooms
Comment from Hotel Management
27 Apr 2024 by Serena Hernandez , Hotel Management
Thank you for taking the time to write a review. We are thrilled you found the accommodations and resort great! Thank you for your kind words regarding our team members as that is service we take great pride in. We look forward to welcoming you back in the future!
by A verified traveler
Posted 25 Apr 2024
I really enjoyed how accommodating the resort was the attention to detail and all the activities that were available.
Comment from Hotel Management
25 Apr 2024 by Exploria Resorts, Hotel Management
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.
by A verified traveler
Posted 24 Apr 2024
The day we got there the pool by us was closed, the pool at the bar was closed. The bar did not come take our order we had to go to the bar to place our order and pick up drinks.
I did not like the location, when i tried to relocate they told Expedia they would not refund us and let us switch cause they claimed the pools were open. Which clearly they were not.
This dish washer did not work correctly in our villa. The water in the showers were way to hot even turned on when on cold. I was not happy at all. I would NOT recommend this resort to anyone. They lied just to get out of letting me move out there resort. There is so much more. I will NEVER be going back again.
Comment from Hotel Management
27 Apr 2024 by Serena Hernandez , Hotel Management
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it. While it is correct that the pool was closed for several hours due to a guest having an accident in the pool, the safety of our guest come first and there is a state procedure that needs to be followed as I will say that our guest safety comes first and foremost. We really do apologize for the negative experience and do wish you would provide us another opportunity in the future.
