Ratings based on 1,043 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Pool jacuzzi game room friendly staff
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 28 Apr 2024
While the price for this hotel seemed great when making reservation, what they don’t advertise is the fact that they charge $25 per day for parking AND $25 per day for a “resort fee!” While there was a pool, I don’t know how they can charge a resort fee of any kind.
So, an additional $50 per day basically. Why not just add it to the total room price up front? I hate the bait and switch! So annoying!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Julie,Thank you for your feedback. We understand your frustration regarding parking and the resort fee. Transparency is crucial, and your comments are invaluable as we strive to enhance our guest experience. We hope to better meet your expectations in the future.
by A verified traveler
Posted 28 Apr 2024
The staff are all fantastic there were 2 people in the mornings that we would see and they made you feel like you are family.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Melissa,We're thrilled that our morning team members made you feel like part of the family. Providing exceptional hospitality and creating a welcoming atmosphere is what we strive for. Your kind words will be shared with our team, and we can't wait to welcome you back to Sheraton Orlando Lake Buena Vista Resort.
by A verified traveler
Posted 28 Apr 2024
Room smelled like cat urine and ac unit was super loud
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Joseph,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We will be sure to have a discussion with the respective teams to ensure any odor issues are swiftly resolved and any necessary adjustments or repairs are made promptly. We hope you will give us another chance to change your perceptions down the line.
by A verified traveler
Posted 26 Apr 2024
I arrived to my room to fine it had an odor and discovered that there was food left behind the bed. I was expecting to get another room but was told that they would send some one up to clean it. After that we did not feel the room was clean and spent maybe 1hr clean behind them. This experience was disappointing.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Cory,It saddens us to know your experience staying with us was not up to our standards. We apologize for the problem you encountered, and our team will review your comments to ensure this situation does not recur. Thank you for your feedback, as it helps us to identify improvement areas. Should you be in the area again, we hope you will consider staying with us.
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Tres vieux et pas d’entretien
Odeur dans la chambre
Tout est de base
Il nous oblige à un frais de 25$ us pour se stationner
Je n’est pas apprécié mon séjour
Ce n’est pas un 4 étoiles tel qu indiqué sur votre site
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Sylvain,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and wish you safe travels.
