Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
No candy or snack machines. Didn't want to serve dinner. I was only 2 minutes late.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Paul, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of snack machines and for the disappointment of missing dinner service by just a few minutes. Your comfort and satisfaction is our top priority, and we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. We appreciate your patience and understanding and hope to have the opportunity to welcome you back again soon.Regards,Charles Moore,General Manager
by A verified traveler
Posted 21 Apr 2024
Stay here regularly, great hotel good restaurant. Close to many food options.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Dale, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We are delighted to hear that you found our proximity to diverse dining options convenient for your travel plans. It is also wonderful to know that you enjoyed your dining expereince. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 11 Apr 2024
Beautiful property and decor but if youre 5 foot or under, bring a step stool so that you can get up into the really firm bed
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Kris, Thank you for taking the time to leave feedback about Renaissance Orlando Airport Hotel. We appreciate your nice rating and are glad you loved our beautiful property. That said, we regret not meeting some of your expectations. We appreciate all your comments and look forward to your return. Regards, Charles Moore General Manager Renaissance Orlando Airport Hotel
by A verified traveler from Dix Hills
Posted 27 Mar 2024
This property was clean, safe, and relaxing. I felt like I was on vacation as soon as I entered the doors. The staff went out of their way to help me. I was injured a few days before my visit and couldn't walk well and they provided parking and shuttles to make my stay very easy.
Comment from Hotel Management
28 Mar 2024 by General Manager, Hotel Management
Dear Catherine, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We are pleased to read about the wonderful experience you had during your visit. We will share your fantastic comments with our dedicated associates, which will be encouraging for them to hear that our mission to providing our guests with an excellent stay is being accomplished. We also appreciate you mentioning how our clean property and convenient shuttle service enhanced your time with us. We wish you a speedy recovery and look forward to welcoming you back the next time you are in the Orlando area. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel
by A verified traveler
Posted 23 Mar 2024
Front desk was very friendly. Lots of dining options a short walk away. Couple things in our room are a little beat up. But the room is clean. Close to the airport with shuttle service. All in all good experience.
Comment from Hotel Management
23 Mar 2024 by General Manager, Hotel Management
Dear Eric, Thank you for choosing Renaissance Orlando Airport Hotel and for sharing your feedback. We are delighted to hear that you found our proximity proximity to the airport, diverse dining options, and shuttle service convenient for your plans. Our commitment to exceeding your expectations remains unwavering, and It is also wonderful to know that you enjoyed our spotless accommodations and courteous front desk service. We appreciate your understanding and look forward to welcoming you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 9 Mar 2024
We weren’t able to find food after 10.30pm which was disappointing!
Comment from Hotel Management
10 Mar 2024 by General Manager, Hotel Management
Dear Malcolm, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with your dining needs. This is not typical of our usual standard, and we regret not meeting your expectations. Rest assured, your comments will be addressed with our culinary team to ensure an overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 8 Mar 2024
First room we were assigned had a mix of ammonia and mold in the air. They did move us and the next room was pleasant. The building is showing signs of its age. Staff was very friendly and polite.
Comment from Hotel Management
8 Mar 2024 by General Manager, Hotel Management
Dear Bret, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your initial room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. On a positive note, we are pleased to know that you enjoyed our courteous service Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Regards,Charles Moore,General Manager
by A verified traveler
Posted 4 Mar 2024
Hotel is old, pay for parking, just not worth the money.
Comment from Hotel Management
5 Mar 2024 by General Manager, Hotel Management
Dear Daniel, Thank you for sharing your feedback. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. Additionally, we are sorry if the parking fee came as a surprise to you. In the interest of transparency, we keep our website current with updated information, and we regret if you are not aware of this information before booking with us. Your comments are invaluable and we will address them appropriately as we are continuously committed to improvements to the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Regards,Charles Moore,General Manager
by A verified traveler
Posted 2 Mar 2024
Excellent property with great facilities.
Comment from Hotel Management
3 Mar 2024 by General Manager, Hotel Management
Dear Dwayne, Thank you for choosing Renaissance Orlando Airport Hotel and sharing your feedback. We are delighted to know that you enjoyed our well-equipped amenities. We look forward to welcoming you back in the future.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 19 Feb 2024
Great place.
Comment from Hotel Management
20 Feb 2024 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Renaissance Orlando Airport Hotel and sharing your feedback. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
