Ratings based on 1,777 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
En general todo bien
Comment from Hotel Management
3 May 2024 by Sophia CSR, Hotel Management
Hi Juan,We are glad to hear that everything was fine during your stay. If there's anything specific we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back in the future!
by A verified traveler
Posted 29 Apr 2024
ubication and transportation service
Comment from Hotel Management
1 May 2024 by Sophia CSR, Hotel Management
Hi Iris Y,I am pleased to hear that you found our hotel's location convenient, and we're glad you enjoyed our transportation service. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Sophia CSR, Hotel Management
Hi Juan,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.
by A verified traveler
Posted 24 Apr 2024
We really liked this place for its convenience to everything lots of shopping and things to do in the area. The rooms could use some updating. They still have carpet which looks old, but look clean. Our fridge the door didn’t close properly so it was all iced up inside. Dust in the corners, but bed and towels clean. had a lot of choices for the included breakfast each morning. Waffles with the little waffle machine was very good and cereal and oatmeal, eggs, sausages, toast, etc.
Pool was very nice, lots of loungers and tables to sit at . All in all for the money you can’t go wrong, if you want to go to Florida and save a little money. I would go back :)
Comment from Hotel Management
24 Apr 2024 by Sophia CSR, Hotel Management
Hi Bruce,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 21 Apr 2024
Within walking distance from a great selection of restaurants and minor attractions like the Wax Museum and Aquarium
Comment from Hotel Management
23 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,It's great to hear that you enjoyed your stay with us and appreciated our prime location. We are excited to have you back soon!
by A verified traveler
Posted 21 Apr 2024
It was disgusting. Upon arrival, the lobby was dirty, torn chairs, dirty carpets and very poor customer service, when asked why it was so hot in the lobby, they replied that they had no idea.
There was no ice in any of the machines.
The room looked like a crime scene, there was a stain behind the chair that looked like it could be any bodily fluid.
One of the beds was broken with a hole in the middle. The mat in the bathroom was dirty and the tub clogged. Very poor lighting, 2 lightbulbs out. A lot of loud music right outside our door in room 105.
Overall disgusting, I guess u get what u pay for, nevertheless; this place should be condemned.
Comment from Hotel Management
23 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,I'm deeply sorry to learn about your unpleasant experience. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issues promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.
by A verified traveler
Posted 20 Apr 2024
easy to get to placese
Comment from Hotel Management
21 Apr 2024 by Sophia CSR, Hotel Management
Hi Kelly,I am pleased to hear that our location made it easy for you to access nearby attractions. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient visit soon!
by A verified traveler
Posted 19 Apr 2024
The property it is good for sleeping not to much noises, in a very good ubication for restaurants, shopping and theme parks.
One bad thing is the maintenance of the property it is poor the elevators are terrible and during our stay the closest elevator to our room was out of service.
The food is not to bad, but always the same type.
Comment from Hotel Management
21 Apr 2024 by Sophia CSR, Hotel Management
Hi Carlos,Thank you for your detailed feedback. We're glad to hear that you found our property conducive to a good night's sleep and appreciated its convenient location. We apologize for the maintenance issues you encountered and assure you that we are working to address these concerns. Regarding the food, we appreciate your input and will take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted 18 Apr 2024
Nothing fancy, but clean, practical, easy to reach and on a smaller budget definitely good value.
Comment from Hotel Management
19 Apr 2024 by Sophia CSR, Hotel Management
Hi Janet,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 18 Apr 2024
Had issues with the key and front door. Had to come to the lobby multiple times to fix the issue.
Comment from Hotel Management
19 Apr 2024 by Sophia CSR, Hotel Management
Hi Swaroop,We apologize for the inconvenience you experienced with your room key and front door during your stay. Your feedback is important to us, and we will address this issue with our team to prevent recurrence in the future.
