Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
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Comment from Hotel Management
16 May 2024 by Customer Service , Hotel Management
Thank you for your feedback. We hope you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit with us!Kindest Regards,
by A verified traveler from Lehigh Acres
Posted 12 May 2024
We checked in and went back to Disney, so it was after 10pm that we were back in our room and turned on the TV and found out it was not getting any signal. I called the front desk, and a maintenance worker came right away, but was unable to fix it. He then found out the rooms available near us, and made sure the TV worked in them before we switched rooms. That is good customer service!
Comment from Hotel Management
13 May 2024 by Customer Service , Hotel Management
Thank you for sharing your experience with us. We're delighted to hear that our team's quick response and dedication to ensuring your comfort made a positive impression on you. Providing exceptional customer service is a top priority for us, and we're thrilled that our efforts were appreciated.We apologize for the inconvenience you experienced with the TV signal but are pleased that we were able to swiftly resolve the issue by offering you a new room. Your satisfaction is important to us, and we're grateful for your understanding and patience.We hope to welcome you back again soon for another enjoyable stay!Warm regards,
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service , Hotel Management
Thank you for your recent stay at the Park Royal Orlando. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit.Warm Regards,
by A verified traveler
Posted 6 May 2024
Loved it
Comment from Hotel Management
6 May 2024 by Nicolle, Front Office Manager, Hotel Management
Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and hope to welcome you back soon for another wonderful stay.
by A verified traveler
Posted 1 May 2024
Very kids friendly and very quiet. I would love a to see a big playground for kids and a big gym. In general was everything very good
Comment from Hotel Management
2 May 2024 by Customer Service , Hotel Management
Thank you for your recent stay at the Park Royal. We are thrilled to hear you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels. Kind Regards,
by A verified traveler
Posted 30 Apr 2024
I had a great stay! Thanks!!
Comment from Hotel Management
30 Apr 2024 by Customer Service , Hotel Management
Thank you for taking the time to leave such a kind review. We hope for the opportunity to welcome you back again for the chance to go above and beyond your expectations in your future visit.Kind Regards,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service , Hotel Management
Thank you for your amazing feedback. We are thrilled to know you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels. Kindest Regards,
by A verified traveler
Posted 23 Apr 2024
Property is accordingly on what you pay for, but it can be more cleaner, room floor was dirty all around even after housekeeping went. Type of AC makes a lot of noise which on the bright side helps a little to attenuate outside noise, since it’s a “Motel” style hotel, people outside forget that they’re at a Hotel and talks and make a lot of noise while the premises of the Hotel, so you can hear their conversations, music on their cars etc. even you can hear housekeepers chitchatting early morning. Water smells weird. Overall it was as expected for what I paid besides some things that can be improved. Staff was always great and never had any technical issues with appliances. Was there for about 2 weeks.
Comment from Hotel Management
25 Apr 2024 by Customer Service , Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for the cleanliness issues you experienced during your stay. Rest assured, we'll address this with our housekeeping team to ensure it doesn't happen again. We're also sorry to hear about the noise disturbances you encountered. Your comfort is important to us, and we'll explore ways to minimize this issue in the future. Regarding the AC and water quality, we'll have our maintenance team investigate these concerns promptly. We're glad to hear that you found our staff great and that you didn't encounter any technical issues with the appliances. Your comments are valuable to us as they help us to continually improve our guest experience. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Customer Service , Hotel Management
Thank you for choosing the Park Royal. We hope to welcome you again for the chance to go above and beyond your expectations in your future visit.
by A verified traveler from Grovetown
Posted 16 Apr 2024
The rooms are clean, have a lot of space, a closet and a complete set of dishes. The area have a lot of restaurants around. The pool is heated. Great service and housekeeping.
Comment from Hotel Management
16 Apr 2024 by Customer Service , Hotel Management
Thank you for your review! We're delighted to hear that you found our room clean and nice for your stay. We apologize for the inconvenience with the television and will address the issue promptly. We appreciate your feedback and hope to have the opportunity to welcome you back for a flawless experience next time!
