Ratings based on 7,081 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Nice location. Spacious.
by A verified traveler
Posted 22 May 2024
Nice place. Nice location
Comment from Hotel Management
22 May 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,
by A verified traveler
Posted 21 May 2024
Pros- great pool for kids with a water slide through a pirate ship.
Cons- rooms are very outdated. The cleaning chemicals they use are very strong. The hallway smell very musty. Need options at each building to buy beverages or snacks versus go all the way to the one place they have in one of the buildings. Was told to guest services after I check in for a gift but waited 15mins no one was there so I left.
Comment from Hotel Management
22 May 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 21 May 2024
Rooms could use a facelift and hair was left in the showers and jetted tubs
Comment from Hotel Management
22 May 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.
by A verified traveler
Posted 21 May 2024
The pool was nice, which is where we spent most of our time. It was not too busy, even when it was ... lots of longers and towels. We never felt crowded.
Comment from Hotel Management
21 May 2024 by Catalina A, Hotel Management
Dear Nicole,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our pool area and that you found it relaxing and not too crowded. Providing a comfortable and enjoyable environment for our guests is important to us, and we're glad we could meet your expectations. We hope you had a wonderful stay overall and look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Catalina A, Hotel Management
Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful time at our resort. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 20 May 2024
Amazing
Comment from Hotel Management
21 May 2024 by Catalina A, Hotel Management
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
Pirate ship water slide but only for 48 inches and up. Strict policy
Comment from Hotel Management
21 May 2024 by Catalina A, Hotel Management
Dear Amy,Thank you for sharing your feedback regarding our pirate ship water slide. We're sorry to hear that the height restriction impacted your experience. We strive to ensure the safety of all our guests, which is why we have this policy in place. We appreciate your understanding and hope you were able to enjoy other aspects of your stay. If there's anything else you'd like to share or if there's anything we can do to improve, please let us know.
by A verified traveler
Posted 19 May 2024
Very good place to stay
Comment from Hotel Management
20 May 2024 by Lake Buena Vista Resort Guest Services Team, Hotel Management
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,
