Ratings based on 1,603 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The hotel should have breakfast added to the hotel fee as other Holiday Inns do.
Comment from Hotel Management
20 May 2024 by Pepe Magunje, Hotel Management
Thank you for your feedback, I have forwarded your comments to Management to review and consider. We appreciate you staying at our hotel.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Holiday Inn & Suites Team, Hotel Management
Thank you for your feedback. Please come again soon
by A verified traveler from Marlboro
Posted 16 May 2024
Lots of places to eat nearby. Easy access to the highways .
Comment from Hotel Management
17 May 2024 by Holiday Inn & Suites Team, Hotel Management
Thank you for your feedback. Thanks for staying at our hotel!
by A verified traveler
Posted 10 May 2024
Great breakfast options and delicious!
Comment from Hotel Management
13 May 2024 by Holiday Inn & Suites Team, Hotel Management
Thank you so much for your feedback. Please come again soon.
by A verified traveler from San Juan
Posted 6 May 2024
Well located with everything needed nearby. It is a new property so everything is nice. I hope they keep it this tight after more use.
Comment from Hotel Management
6 May 2024 by Pepe Magunje, Hotel Management
Thank you for your feedback!We will do our best to keep the hotel nice. We hope you come again soon.
by A verified traveler
Posted 5 May 2024
Property is very conveniently located and they were excellent to my niece who has medical disabilities.
Comment from Hotel Management
6 May 2024 by Holiday Inn & Suites Team, Hotel Management
Hugs for your niece, Thank you for staying with us and please come again.
by A verified traveler
Posted 4 May 2024
Will definitely be back!
Comment from Hotel Management
6 May 2024 by Holiday Inn & Suites Team, Hotel Management
Thank you for staying with us, See you soon!
by A verified traveler
Posted 3 May 2024
This hotel was amazing, especially for the price. The rooms were large, everything was super clean, the outdoor area/pool is really nice and secluded (unlike the other hotels nearby which you can see into as you walk around). There is also a ton of outdoor seating. The breakfast is amazing - if you add the breakfast option through Expedia you get coupons to order anything off of their menu. And it’s delicious and a LOT of food. There’s infused water and coffee in the lobby, a theme park shuttle (which we didn’t use so I can’t comment), a fridge/microwave/coffee machine in the room, and TONS of restaurants & shopping within walking distance. But the standout for me was the staff. They were all so kind. Special shoutouts to Karma at the front desk, and Alison who served us breakfast. Such lovely ladies and made everything extra special. Don’t hesitate to stay here - I’m pretty picky about hotels but will definitely be back.
Comment from Hotel Management
6 May 2024 by Pepe Magunje, Hotel Management
We appreciate the time you took to write this beautiful reveiw.Please come again.
by A verified traveler
Posted 3 May 2024
Close to shops and restaurants.
Comment from Hotel Management
3 May 2024 by Holiday Inn & Suites Team, Hotel Management
Thank you for your feedback, Please come again soon
by A verified traveler
Posted 1 May 2024
Front desk staff on Saturday April 20 at around 7pm was rude, the employee didn’t even try to pronounce my name. I don’t think I have a difficult name, but if someone doesn’t know how to say something they’ll usually ask. You don’t say “I’m not even going to try and pronounce that” both of them seemed too involved in their conversations and were giving my friend who booked another room a hard time. I’m glad I only stayed one night, Margarita the lobby housekeeper in the morning is the best and totally made our morning. I wouldn’t recommend this place because of the staff.
Comment from Hotel Management
2 May 2024 by Joshua McVay/Marketing Manager , Hotel Management
We're deeply sorry to hear about your disappointing experience with our front desk staff during your stay. Your feedback regarding their rudeness and lack of effort in pronouncing your name is concerning, and we apologize for any discomfort or frustration caused. Providing friendly and accommodating service to our guests is a top priority for us, and we regret that we fell short in this aspect. Rest assured, we'll address this issue with our team to ensure improvements are made. On a positive note, we're glad to hear that Margarita, the lobby housekeeper, provided excellent service and brightened your morning. We appreciate your feedback and hope to have the opportunity to regain your trust on a future visit.
