Ratings based on 5,195 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
love this property, friendly staff,and the hotel accomodate us!
by A verified traveler
Posted 23 May 2024
Half of the lights didnt work in the first room we checked into and the condition of the room was in need of refurbishing/replacement items such as Tp holders and doors plus the amount of bugs in the window tells me that it’s wasn’t cleaned in some time. We were moved to a room closer to the Waterpark and that room several more lightbulbs were burnt out and the vinyl floor was severely bubbled and needed to be replaced. However…The staff was very kind and accommodating. Pool and Waterpark area was kept clean.
by A verified traveler
Posted 23 May 2024
OVER ALL AWESOME!
by A verified traveler
Posted 23 May 2024
Everything!
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Amanda,Our goal is always to go above and beyond for our guests, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you here, and we hope we will have the opportunity to host you again to change your perceptions.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Brenda,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.
by A verified traveler
Posted 22 May 2024
We have neighbors problem ,I travel with my family two little 9 and 10 and this people drinking in outside the room and fighting each other,screaming each other ,call to reseption twice for 2 day party I never hear some security come make them stop
by A verified traveler
Posted 21 May 2024
Nothing bad experience
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Luis,Thank you for taking a moment to review your recent stay. We are disappointed your visit was not as expected, and we apologize for any inconvenience. To ensure your next visit is an exceptional one, please feel free to reach out to us at any time so we may learn where to make improvements. It was a pleasure having you here, and we look forward to hearing from you soon.
by A verified traveler
Posted 21 May 2024
Over all everything was good , expected parking. I paid $30 a day, I stayed at the property for 5 days and it was hard for me to find parking when I got to the hotel every night:
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Sammy,Thank you for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. While we're glad you enjoyed your overall trip, we're disappointed to learn about any challenges you had finding parking on our property. We offer our sincere apologies for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope you'll visit us again in the future.
by A verified traveler
Posted 21 May 2024
This property had extremely bad rooms. The AC was leaking in the bunkbed room and entire carpet was soaking wet. The alarm on top of bunk bed was hanging with wires exposed. The bathroom towel had a dead bug in it and the bathroom floor had ants.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Pritam,Thank you for staying with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation to ensure everything is as it should be. We appreciate your feedback and hope you will consider giving us another opportunity to change your perceptions in the future.
