Ratings based on 5,065 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Enjoyed our stay.
by A verified traveler
Posted 2 May 2024
Great place
by A verified traveler
Posted 1 May 2024
The resort staff staff as a whole were not very complimentary. Seemed like they were all made to be at work. Like I asked them to he there. I was very disappointed with the customer service. Also crazy hidden costs. Room wasn't cleaned daily. Had to ask for extra towels each day. Huge disappointment.
by A verified traveler
Posted 1 May 2024
The bed in my unit was broken and the maintenance guy had to come at 10 at night to fix it and u have to pay extra 80 dollars for resort fees they said it was for the water park and when we checked in the water park closed in 20 mins upon arrival and u have to leave at 10 am the next day and we didn’t even get to use the water park and we have 3 kids so it was disappointing
by A verified traveler
Posted 1 May 2024
Although our stay was until 26th Sunday; we were told until Saturday. All because front desk couldn’t find my reservation. My keys were made TWICE wrong. 30 min to just speak w someone at front because of line and how slow it moves. Medicine and diapers in room were needed, couldn’t get to them because of front desk mistake. What felt like a mile trek just to get to front, all with 3 small children. Spent majority of my afternoon waiting, walking, being locked out of room, just a nightmare! $300 a night for what?? Wasted almost all afternoon of my vacay. Broke down in tears at front desk only to be looked at by ‘manager’ with zero remorse. No apologies. Nothing. Absolutely appalled. Never coming back. I never complain. Ever. This was a waste of time and money. I will be contacting corporate.
by A verified traveler
Posted 1 May 2024
We have been coming to this resort for 3 years and the amount of improvements they have been doing is awesome. This last trip we kept finding new things they have added on or improved. Painting, new sitting areas, more loungers around the pools, tables and even their gardens have been improved. The food is good, drinks are cold and kids always have a blast.
by A verified traveler
Posted 1 May 2024
Is located near the Disney area and it was very convenient for my family.
by A verified traveler
Posted 1 May 2024
The staff was phomenional especially Gaby at the front desk. My grandkids lived in the Waterpark and basketball court. My only low would be the unforeseen fees and prices at restaurant on site. Apart from that everyone has a wonderful time.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Louvina,Thank you for sharing your positive feedback! It’s fantastic to hear Gaby and our team made your experience memorable. We're also thrilled your grandkids enjoyed our waterpark and basketball court. Your insights on our fees and restaurant pricing are also appreciated and will be taken into consideration. We can't wait to welcome you and your family back to Holiday Inn Resort Orlando Suites - Waterpark for another great stay!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Nicole,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 30 Apr 2024
We stayed at this property on April 26-28, Very clean, staff was very helpful and courtesy, loved the convenience with the restaurant's and ice cream shop on the premises, really no reason to leave once you get to the Hotel. I took my grandkids, and they had an amazing time. I really would recommend this place if you have kids. We enjoyed the water park, we liked that the park had an area for the younger kids and bigger kids as well. We enjoyed playing mini golf, and also, enjoyed the pool area over in the area our room was, it had the bounce slides on the pool deck. My grandkids ages were 16, 13, 5 and 2. There were something for each of them to do, and they definitely cant wait to go again.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Sheila,It was a pleasure to welcome you and your family to Holiday Inn Resort Orlando Suites - Waterpark! We are so happy everyone found something to enjoy, and your recommendation is certainly appreciated. We look forward to welcoming you back!
