Ratings based on 1,314 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
This was obviously a grand hotel at one time. It is somewhat worn now and needs a fresh coat of paint in the rooms and replacement of some furnishings throughout the facility. The complementary breakfast was of far lesser quality than we have grown to expect in Orlando area "breakfast included" hotels. We ate next to nothing. Breakfast area also has a monitor who made us feel quite uncomfortable. This is unnecessary. As it was a slow time, we got a very good rate. We would never book this hotel at a time when the rate is much higher.
by A verified traveler
Posted 4 May 2024
The hotel staff were very accommodating, friendly and helpful.
Comment from Hotel Management
5 May 2024 by Hawthorn Suites LBV Managment, Hotel Management
Thank you for visiting. Happy to assist you.
by A verified traveler
Posted 3 May 2024
This is my go to hotel for trips to Disney. No hidden fees, great breakfast, clean and nice staff.
Comment from Hotel Management
5 May 2024 by Hawthorn Suites LBV Managment, Hotel Management
Thank you for visiting. Happy to assist you.
by A verified traveler
Posted 2 May 2024
This facility is old and beat. The complimentary breakfast was disgusting. The location is convenient
Comment from Hotel Management
2 May 2024 by Hawthorn Suites LBV Management, Hotel Management
Your review is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,
by A verified traveler
Posted 28 Apr 2024
Staff was nice
Comment from Hotel Management
30 Apr 2024 by Hawthorn Suites LBV Management, Hotel Management
Thank you very much for your review; your feedback is extremely valuable to us; Best regards
by A verified traveler
Posted 22 Apr 2024
Let’s list the negatives first
We upgraded by xtra cost to have a suite. That was fine
Sofa and armchair unusable - Springs protruding fans frame collapsing.
Electricity outlets exposed and dangerous
Bedside cabinet between the two queen beds has sharp sides and too close to bed - cut my head
No availability in hotel for disposal of sharps (I am diabetic - fortunately inject once a week but had to take needle to Disney for proper disposal
Breakfast was minimalistic - small muffins the only available pastry (and that was only given on two of our nine breakfasts). Regularly out of stock of food. Simply unacceptable.
Bedding and housekeeping good - but only twice in nine days
Gardening was bein done - very untidy and couldn’t care less about disrupting guests.
Manager Cindy walked past us four times - did not talk nor raise a response to feedback already given via Expedia
They simply DO NOT CARE ANYMORE
I have visited hotel a number of times - by far the worst.
I absolutely object to the $300 upgrade charge paid. Disgraceful. Had things been in order, would have been justified.
As to $5 charge to give me a letter sent to the hotel from my son? Nickel and dining.
Customers can screw equally as hard as businesses
The positive - Maria on front desk was lovely. Very apologetic to our issues at check out but nothing she could do. She is an amazing ambassador for your hotel.
Love to hear your response to this feedback
Comment from Hotel Management
30 Apr 2024 by Hawthorn Suites LBV Management, Hotel Management
Your review is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,
by A verified traveler
Posted 21 Apr 2024
Dirty rooms, phone roach in the elevator, breakfast was terrible
Comment from Hotel Management
30 Apr 2024 by Hawthorn Suites LBV Management, Hotel Management
Your review is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,
by A verified traveler
Posted 14 Apr 2024
We Had to call down to repair the safe the two TVs remotes coffee, pot and toaster were not working
Comment from Hotel Management
30 Apr 2024 by Hawthorn Suites LBV Management, Hotel Management
Your review is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,
by A verified traveler from Rockwall
Posted 7 Apr 2024
The manager, Maria, was phenomenal! Took great care with us and was the friendliest person we've ever met. She was very gracious and accommodated my need for a solid toilet. The room itself was potentially clean, but very musty, but air freshener for it because it's kind of smells, but it was the only one that has the handicapped toilet at all because I don't think it's very curious these days. Again, Maria was great! Breakfast, social.
Comment from Hotel Management
30 Apr 2024 by Hawthorn Suites LBV Management, Hotel Management
Your review is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
30 Apr 2024 by Hawthorn Suites LBV Management, Hotel Management
Thank you very much for your review; your feedback is extremely valuable to us; Best regards
