Ratings based on 1,505 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
This place was gross and nothing like the pics posted online. Its out dated and needs alot of fixing. I held my breath walking thru halls cuz it smelled awful. There were no towels because noone washed them. I didnt see any housekeepers. The hallway floor had spills that sat there all weekend, not cleaned up. I didn’t even wanna shower. The shower curtain was fabric and it was all stained. The last night I refused to sleep there so I stood out all night just not to go back. I only went back to turn in my key. I didn’t use the pool because I didn’t trust and I didn’t eat the free breakfast in the morning because I didn’t trust it. I was so Disappointed because the pictures online made it look so nice. It was supposed to be Mother’s Day for me. Just awful.
Comment from Hotel Management
14 May 2024 by Team Garnet, Hotel Management
Thank you for staying with us although your visit was so unsatisfactory. We will be meeting with housekeeping manager and supervisor about your concerns.
by A verified traveler
Posted 13 May 2024
The reason for my 1 star rating. I was told at check in they do not allow people who live in the Orange County to stay in the hotel but since I made the reservation online they would honor it. I was offended the check in person even saying to me “Not here for trouble” like how the nerve of someone who I had trouble understanding due to a language barrier tell me as a resident of the city I can’t patronize that business. Resorts are better. It was not listed on the website or check in reminder so. NEVER
Comment from Hotel Management
13 May 2024 by Team Garnet, Hotel Management
Dear guest we apologize for any situation you may have encounter during your stay.
by A verified traveler from Leavenworth
Posted 12 May 2024
Easy access. Good value. Standard b-fast. All enjoyable. 😁
Comment from Hotel Management
13 May 2024 by Team Garnet, Hotel Management
Thank you for staying with us and for your feedback, Kirby
by A verified traveler from Orlando
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Team Garnet, Hotel Management
We are sorry your visit was not up to your expectations
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Team Garnet, Hotel Management
We are sorry your visit was unsatisfactory
by A verified traveler
Posted 9 May 2024
Shortage on wash clothes sheets not the cleanness bathroom doors need to painted, need to be cleaned up
Comment from Hotel Management
10 May 2024 by Team Garnet, Hotel Management
Dear guest, we sincerely apologize for the inconvenience caused. We strive to meet and exceed our guests' expectations, and we regret falling short in this instance. Your feedback is valuable to us, and we will address these issues promptly to ensure a more enjoyable experience for future guests. Thank you for bringing this to our attention.
by A verified traveler from Brooklyn
Posted 8 May 2024
Not bad place for this many
Comment from Hotel Management
9 May 2024 by Team Garnet, Hotel Management
Thank you for staying with us, Leonid and for your feedback
by A verified traveler
Posted 8 May 2024
Lovely check in lady . Originally from Venezuala, very helpful.
Comment from Hotel Management
8 May 2024 by Manager, Hotel Management
Dear David,We happy to see you had a great time with us! We hope to see you back soon! Thank you on behalf of the staff mention.
by A verified traveler
Posted 7 May 2024
The pool was great but staff was rude breakfast wasn’t good at all no napkins butter etc room was clean and ok
Comment from Hotel Management
8 May 2024 by Team Garnet, Hotel Management
Dear Alyssa,We apologize for any situation encounter during your stay. We have address the situation to the Manager for further actions.
by A verified traveler
Posted 7 May 2024
Internet connection is weak/slow and not available in parts of the room.
Comment from Hotel Management
7 May 2024 by Team Garnet, Hotel Management
Dear guest we apprecite your feedback. We will work in your comments to improve our service
