Ratings based on 1,415 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
I just wanted to get away for a few days of semi-seclusion and this was a great location. I still had to eat so I had great choices, from the hotel's own Crickets to sushi to pizza and a little bit of shopping conveniently right on the same premises. Excellent location!
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 30 Apr 2024
Great property
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Convenient
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Linens were dirty, hair everywhere including floors and shower. Floors were not cleaned. Housekeeping came and re cleaned but the woman had a nasty attitude. Loud music past 11 pm. Uncomfortable, can’t sleep. Hotel management never reached out after.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. We appreciate your candid feedback, and I am truly sorry to hear that we fell short of your expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization, and we will continue to take advantage of every opportunity to provide exemplary service at every level for our guests. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Love this place!!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 26 Apr 2024
Excellent service provided!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Amazing stay, I would definitely stay here again.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted 16 Apr 2024
Friendly front desk, inside the mall and starbucks, chikfila right by the lobby entrance. Inside the rooms seemed renovated but unfortunately, this place is old, dilapidated, broken elevators, flickering lights. Also their IT was hacked which caused serious security issues (phishing attacks via direct message from hotel asking for my credit card information).
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. We appreciate your candid feedback, and I am truly sorry to hear that we fell short of your expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization, and we will continue to take advantage of every opportunity to provide exemplary service at every level for our guests. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely,John LamontGeneral Manager
