Ratings based on 1,322 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN JOSE
Posted 5 May 2024
Convenient, clean, comfortable, well located, and nice staff. It could be even better if they had free parking and more breakfast options.
Comment from Hotel Management
6 May 2024 by Dane, Hotel Management
Thank you for your feedback. We hope to see you again!
by A verified traveler
Posted 3 May 2024
Beautiful and clean hotel
Comment from Hotel Management
3 May 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Apr 2024
The property was centrally located downtown and is easily walkable to many restaurants, Lake Eola, and other venues. Pets are also allowed, which is nice and the pet fee isn’t atrocious like other hotels.
Comment from Hotel Management
25 Apr 2024 by Dane, Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 22 Apr 2024
Parking is accross the street and cost you daily or for every time that you leave. It would be nice to have parking that is included with the stay rather than an extra fee.
The hotel was very nice and clean. We did have an issue with the toilet which was resolved quickly. Other than that, no issues.
Comment from Hotel Management
23 Apr 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Dane, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 15 Apr 2024
Nice suite, but can hear next door's TV when in the bathroom. Parking is a lot across the street where you have to pay hourly.
Comment from Hotel Management
16 Apr 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Apr 2024
Nice area!!!
Comment from Hotel Management
15 Apr 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback
by A verified traveler
Posted 13 Apr 2024
It was the first time staying there. They were very accomodating and the service was great!
Comment from Hotel Management
15 Apr 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback
by A verified traveler
Posted 5 Apr 2024
Great stay!
Comment from Hotel Management
8 Apr 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Apr 2024
Nice building but I'm not sure how many of the rooms were in disrepair. Ours certainly was. Especially the bathroom was left to waste. Tiles falling apart, mold growing every which way. I gather they are riding it out to wait until some ideal time to renovate bathrooms. I assume they might have some better rooms that aren't so neglected that they reserve for preferred guests. I couldn't imagine every room to be so broken and wasted because it's otherwise a very nice place in a great location. The breakfast is... nothing to write home about. Except the made to order omelettes, they don't mess that up. Otherwise you are looking at pretty cheap fare as you might expect of a place where breakfast is included as a buffet option at no extra charge. This isn't the Hilton... well I guess it kinda is. But it's not a luxury experience if anyone has those expectations. Not at all.
Comment from Hotel Management
5 Apr 2024 by Youness, Hotel Management
Thanks for staying with us. We appreciate your feedback!
