Ratings based on 6,321 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Very friendly
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 2 May 2024
Old facility. Bathroom towels were disgusting.
by A verified traveler
Posted 2 May 2024
Great stay and convenient location to experience Universal Studios. I was not prepared for the $31 dollar a day parking price though. Compared to other hotels that was midrange on parking. Overall beautiful hotel and getting a chocolate chip walnut cookie every day is always my favorite part!
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Sarah-Marie, it's wonderful to hear you had a splendid stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're also thrilled that our prime location added convenience to your Universal Studios experience. Your appreciation for our charming facilities and the delightful chocolate chip walnut cookies is truly appreciated. However, we recognize the parking cost was unexpected and will ensure to make our pricing more transparent for future stays. We look forward to welcoming you back soon.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 2 May 2024
Great
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Angela, it's lovely to hear you had a great stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted you enjoyed your time with us and hope to welcome you back in the near future. Thank you for choosing us for your Orlando visit.
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 1 May 2024
Staff are not friendly at all
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
James, thank you for your feedback. It's regrettable that your interactions with our team members did not meet your expectations. We strive to provide excellent service and your comments will certainly aid in enhancing our guest's experiences in future. We hope for another opportunity to provide you with a more positive stay.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Phillip, thank you for taking the time to leave a rating. It appears there are areas for improvement based on your rating. We always aim to deliver an excellent experience. We appreciate your feedback and hope we'll have the opportunity to create a more positive experience on your next stay.
by A verified traveler
Posted 1 May 2024
The room with beds was sold out, I don't know why I still could book this. But the staff arranged a room with a sofa bed and gave us a refund.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Wanyu, it's wonderful to learn that your experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was positive despite the initial room availability concern. We are committed to accommodating our guests as best as we can, and it's good to hear our team members were able to arrange a suitable alternative for you and provided a refund, demonstrating our dedication to guest satisfaction. We hope to have the pleasure of hosting you again in the future.
