Ratings based on 2,519 Verified Reviews
2.5 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Kid screaming bugs in the elevator
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Thank You for your stay with us. We sincerely apologize for your stay experience with us. We have shared your comments with our team at the hotel to make sure we take corrective action and address it so we can meet and exceed all our future guest expectations. If you have any further concerns, please don’t hesitate to contact us directly at the hotel.
by A verified traveler
Posted 28 Apr 2024
The room was under construction and nasty I want my money refunded back and asap
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Dear Valued Guest, Thank You for your stay with us. We sincerely apologize for your stay experience with us. If you have any further concerns, please don’t hesitate to contact us directly at the hotel.
by A verified traveler
Posted 28 Apr 2024
I don't usually give reviews, but this hotel needs to remodel or something, or demolish. The corridors are filthy, the elevator was not clean, and very slow, the door to our room on the fifth floor was very difficult to open and had to be forced open, there was a crack in our ceiling where it looked like water damage was and probably painted over, the room had a dusty smell, most outlets didn't work, and the ones that did would shoot soarks when we plugged in our phone chargers, lamps had USB chargers, but none worked, the toilet was in the middle of the bathroom (seriously, in the middle) and not close to the wall, i couldn't shower because the shower head was leaking and spraying out of the tub and through the shower curtain and flodded the floor, just overall dirty walls and marks on the walls like the room had been altered, but badly. Also saw a lady smoking while sitting right inside her room with the door open (guess she thought none of the smoke would stay in the room) right near the office and they didnt seem to care. Really wish i could get a refund. Will not ever stay at another Clarion based on this experience.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Thank You for your stay with us. We sincerely apologize for your stay with experience with us. We wish you would have given us a chance to take corrective action and address it during your stay. We wish you the best of luck in finding a hotel that will meet and exceed your future stays. If you have any further concerns, please don’t hesitate to contact us directly at the hotel and we will address them.
by A verified traveler
Posted 27 Apr 2024
The property needs to be updated and lobby wasn't very clean. The elevator had a really bad odor and very damaged. The bathroom in the room was also unclean. The area near the hotel was great!
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Thank you for staying at our property.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Thank you for your review.
by A verified traveler
Posted 25 Apr 2024
Location
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Thank you for staying at our property.
by A verified traveler from Toledo
Posted 25 Apr 2024
It was dirty and uncomfortable because I felt dirty over it
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Thank you for your stay.
by A verified traveler
Posted 21 Apr 2024
it was a nice safe place, very clean and smelled good, close to everything and great customer service.
Comment from Hotel Management
22 Apr 2024 by Management , Hotel Management
Thank you for your stay with us. We really appreciate the high scores you have given us. and we look forward to your next visit.
by A verified traveler
Posted 21 Apr 2024
El trato de la persona a la hora de hacer el Check Out no fue el mejor.
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Dear Valued Guest, Thank You for your stay with us. We sincerely apologize for your stay experience with us. If you have any further concerns, please don’t hesitate to contact us directly at the hotel.
by A verified traveler
Posted 16 Apr 2024
Unless you absolutely cannot afford anything else do not stay here! I chose to stay here because it was only going to be a couple of day and I figured it can’t be all that bad but I was wrong.
Comment from Hotel Management
1 May 2024 by fd, Hotel Management
Dear Valued Guest, Thank You for your stay with us. We sincerely apologize for your stay experience with us. If you have any further concerns, please don’t hesitate to contact us directly at the hotel.
