Ratings based on 1,607 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
The suite was older but they are in the process of remodeling.
Comment from Hotel Management
30 Apr 2024 by Vince Driscoll, Hotel Management
Thank you for your review! Yes we are in the process of renovation and will take some time since we have 11 buildings in total and will take some time to complete. We look forward to your next arrival in the near future!
by A verified traveler
Posted 7 Apr 2024
Great place to stay really nice pools and rooms. Comfortable beds with great aircon in rooms and location. Would definitely recommend and stay here again.
Comment from Hotel Management
8 Apr 2024 by Vince Driscoll, Hotel Management
GREAT! Thank you for your kind words! We hope the next time your vacation plans calls for the Orlando area you will once again think of the Blue Tree Resort At Lake Buena Vista!
by A verified traveler from THorndale
Posted 30 Mar 2024
The condo they gave us was very old and very tired. There was a very strong musty smell and we had no air conditioning. The TV didnt work and was old. They sent a maintenance man to our unit but he didnt speak English. Another man came and he gave us a newer TV and replaced the furnace filter but couldnt fix the air conditioning. We were very hot
overnight. The next day they "fixed" the air conditioning. Our furniture was very old and very uncomfortable and dirty. We killed many cockroaches.
We lost cable for long periods of time several times.
After 2 weeks we lost our air conditioning again. The man who came said they couldnt fix it but called the front desk and thy said we could move to another condo that wasnt updated and had no washer and dryer. I said no and 2 minutes later they said they could give us an updated condo with a washer and dryer! (Why didnt they give us that in the first place!) We moved at 9 pm
Newer condo was much better but we had to run the hot water in the kitchen for a long, long time to get hot water they came but didnt fix it. The man who helped us was very kind and did his best to help.
We have been to Florida over 50 times and have never had a worse experience
Comment from Hotel Management
5 Apr 2024 by Vince Driscoll, Hotel Management
Thank you for you review. I have to disagree with your review. You were placed in a semi renovated suite with new tiled flooring instead of carpeted suite. We would never place you or any guest in a suite that the air conditioning was not working or was dirty as you claim. I can agree the air conditioning in your first suite needed some maintenance which was done immediately for you. When the air conditioning ceased to work you were immediately accommodated to an owners suite which is fully renovated. Owners get first priority for these suites. You were lucky since an owner cancelled and you were placed in one of these suites. We went above and beyond for you during your stay and feel this is not a fair review in my opinion knowing the history of what happened.
by A verified traveler
Posted 26 Mar 2024
Very nice staff
Comment from Hotel Management
28 Mar 2024 by Vince Driscoll, Hotel Management
AWESOME! Thank you for your kind words! I will make sure I let the staff know of your kindness! We hope you will come back very soon!
by A verified traveler
Posted 22 Mar 2024
Very nice and updated! Super clean, everything we found everything we needed for our stay!
There is a musty smell when you first walk into the apartment the it kind of goes away, it may have something to do with the air conditioner.
Comment from Hotel Management
25 Mar 2024 by Vince Driscoll, Hotel Management
Thank you for your review. So sorry about the musty smell when you first got into the suite. Yes that is possible that when you put the air conditioning on stronger it took the smell away. Next time make sure you contact the front desk they could place you in an alternative suite as long as there is availability.
by A verified traveler
Posted 22 Mar 2024
I liked that they had security walking around. I liked the options of 4 pools. I would have liked the pools to be a tad warmer (Pool one was the warmest) and I would have liked a hot tub at each pool. One poo was not heated at all. And I don't like that people smoke at the pools.
Comment from Hotel Management
25 Mar 2024 by Vince Driscoll, Hotel Management
Thank you for your candid review. Yes 3 of our pools are heated and 1 is a cold water pool that is not heated some people prefer that over heat especially in very warm days in Florida. There are designated areas for smoking at the pool areas so not sure if people are following the rules. So sorry. Hope you will come back and stayw ith us again very soon!
by A verified traveler
Posted 6 Mar 2024
Would definitely stay here again!
Comment from Hotel Management
21 Mar 2024 by Vince Driscoll, Hotel Management
GREAT! Thank you for your great review! We are looking forward to your next visit with us!
by A verified traveler
Posted 10 Feb 2024
Stay was great
Comment from Hotel Management
6 Mar 2024 by Vince Driscoll, Hotel Management
AWESOME! So glad you enjoyed your stay with us and we look forward to your next visit in the near future!
by A verified traveler
Best kept secret!
Posted 29 Jan 2024 on HotelsTrip was amazing and the staff took care of us very well!!
Comment from Hotel Management
6 Mar 2024 by Vince Driscoll, Hotel Management
AWESOME! So glad your stay was amazing and we are looking forward to seeing you again in the near future!
by A verified traveler
Posted 26 Jan 2024
We really enjoyed our stay, the front desk agent were super helpful. The only downside was the internet, we have our own data and our 5g was not coming in very strong, had to be beside a window for it to work.
Comment from Hotel Management
6 Mar 2024 by Vince Driscoll, Hotel Management
Great! So glad you enjoyed your stay with us! So sorry about the internet situation! Sometimes that happens and unfortunately we do not have any control over the situation.
