Ratings based on 200 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Great customer service
Comment from Hotel Management
23 May 2024 by Josh- Hotel Manger, Hotel Management
Valued Guest! Thank you for taking the time to leave us a review of your recent stay. We are so glad that your stay was enjoyable and will share that with the staff. We value all feedback and use that for training. We hope that you will find your back to us again in the future.
by A verified traveler
Posted 8 May 2024
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Comment from Hotel Management
15 May 2024 by Josh- Hotel Manger, Hotel Management
Valued guest! Thank you for taking the time to leave us a review of your recent stay. We are glad that your stay with us was enjoyable and that you did not experience any issues. We hope that you will find you way back to us in the future. Thank you again for taking the time to leave us a review.
by A verified traveler
Posted 6 May 2024
The room had a serious bleach smell. I walked across the floor barefoot and the floor was sticky and dirty. I didn't feel safe in the neighborhood and it was too far from my venue
Comment from Hotel Management
8 May 2024 by Josh- Hotel Manger, Hotel Management
Thank you for taking the time to leave us a review of your stay. We are sorry that you experienced so many issues during your stay. We will get our staff on this issue right away. Again thank you for your comments and review.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
28 May 2024 by Josh- Hotel Manger, Hotel Management
Valued guest! Thank you for taking the time to leave us a review of your stay. We are so pleased that you enjoyed your stay and we hope that you will find your way back to us again in the future.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
18 May 2024 by Josh- Hotel Manger, Hotel Management
Valued guest, thank you for your business and for taking the time to leave us a review. We are so glad that you enjoyed your stay and hope that you will find your with to us again in the future.
by A verified traveler
Posted 27 Apr 2024
The staff was not really nice
Comment from Hotel Management
30 Apr 2024 by Josh- Hotel Manger, Hotel Management
Thank you valued guest for taking the time to leave a review of your stay. We are sorry that you experienced so many issues with your stay. We will look into the issues you brought to our attention and work on getting those fixed as quickly as possible and hope that you will give us another opportunity to serve you in the future.
by A verified traveler from San Juan
Posted 24 Apr 2024
Stayed 5 nights, 1st room tv didn't work but should have stayed there. Second room had a couple of roaches try to walk out of the fridge, plus I'm still waiting for them to clean the room after 2 days but too late I left!
Comment from Hotel Management
30 Apr 2024 by Josh- Hotel Manger, Hotel Management
Thank you valued guest for taking the time to leave a review of your stay. We are sorry that you experienced so many issues with your stay. We will look into the issues you brought to our attention and work on getting those fixed as quickly as possible and hope that you will give us another opportunity to serve you in the future.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
15 May 2024 by Josh- Hotel Manger, Hotel Management
Valued guest! Thank you for taking the time to leave us a review of your recent stay. We are sorry that you experienced issues during your stay as we go thru our remodel. We have been working to make our guest stays as confrontable as possible during this process. We hope that you will find you way back to us in the future. Thank you again for taking the time to leave us a review.
by A verified traveler
Posted 24 Apr 2024
Really sad, no breakfast, no pool, no tv working.
I stayed Tuesday to Wednesday and the lady said there’s no breakfast until Saturday. Tv not working, pool closed, door really hard to open and close.
Comment from Hotel Management
24 Apr 2024 by Josh- Hotel Manger, Hotel Management
Valued guest, thank you for taking the time to leave us a review of your recent stay. We are sadden to hear that you experienced so many issues with your stay. We have been dealing with some supply issues for breakfast. Our pool is currently down due to maintenance needs and is listed on the site as such. We will start working on the other issues listed here and work on those as quickly as possible.
by A verified traveler
Posted 22 Apr 2024
Didn’t clean room every day
Comment from Hotel Management
23 Apr 2024 by Josh- Hotel Manger, Hotel Management
Thank you for taking the time to leave us a review of your recent stay. We are sorry to hear that your stay with us was not satisfactory. We will look into the issues you presented and work on resolving them as soon as possible. Daily housekeeping can be requested and is subject to availability of housekeeping staff. Thank you again for taking the time to leave us a review.
