Ratings based on 646 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Bien
by A verified traveler
A bit noisy
Posted 18 Feb 2024 on HotelsOur room was ok. It had a coffee maker, but no coffee. The room was a little noisy from people passing by and talking out side the door. We were in 206. The restaurant, we gave up on it. We asked for a menu and were sent to reception. They spoke to the attendant and we were sent back. We decided on dinner and were led into a bar area and ignored. We left and visited one of the many nearby restaurants.
by A verified traveler from Sugar Land
Posted 5 Feb 2024
Torn furniture, dirty floor, bad Oder from shower, musky smell, gym equipment not working
Comment from Hotel Management
13 Mar 2024 by Fabiola Muñoz, Hotel Management
Dear Jim first of all, a great apology for not meeting expectations, we are working hard for continuous improvement, we hope you will give us a new opportunity to serve you.
by A verified traveler
Posted 31 Jan 2024
Everything in the rooms needs to be replaced. Lamps are very old and hardly work. A/C units need replacing. We had to change rooms because of this issue. Beds are extremely hard and need replacing. Pillows are inadequate and need replacing.
Comment from Hotel Management
13 Mar 2024 by Fabiola Muñoz, Hotel Management
Dear Rebecca, thank you for your comment, it is very useful to us, so we are working on continuous improvement, we hope you give us a new opportunity to serve you.
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Fabiola Muñoz, Hotel Management
Estimado Misael gracias por su comentario, estamos trabajando en la mejora, esperemos nos de una nueva oportunidad de atenderlo.
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
8 Jan 2024 by Fabiola Muñoz, Hotel Management
Estimado Abraham agradecemos su puntuación , esperamos que en su próxima visita podamos cumplir al 100 sus expectativas.
by A verified traveler
Posted 14 Sep 2023
I book via expedia and arrive at 11am… everything was as planned.
I make the check in and take a nap at 6pm. When i wakeup there were 2 cockroaches under my shoes, i start packing up… found 2 more under my portfolio…
Immediately i ask to change my room and in the new room , at the entrance it was again a cockroach…
They change my room a 3 time… and same story.
I try them to cancel and refund me … and they keep my money
Comment from Hotel Management
3 Oct 2023 by Hotel Misión Orizaba, Hotel Management
Buenos días estimado Jorge, tomaremos en cuenta sus comentarios para mejorar nuestros servicios.Lamentamos los incidentes sucedidos y le prometemos mejorar nuestros servicios.
by A verified traveler
Posted 21 Jul 2023 on Hotels
by A verified traveler
Posted 11 Jun 2023 on Travelocity
It has a lovely hacienda feel with a refreshing courtyard.
by A verified traveler
Posted 27 Dec 2022 on Hotels
Comment from Hotel Management
31 Dec 2022 by Fabiola Muñoz, Hotel Management
Estimado Francisco muchísimas gracias por su calificación, lo esperamos pronto.
