Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Had a double booking somehow and property would not reimburse the one room.
Comment from Hotel Management
9 Jun 2024 by Team NH Orio al Serio, Hotel Management
Dear Hendrik,Thank you for taking the time to write feedback about your recent stay at NH Orio al Serio We are deeply sorry to read that your last stay was not up your expectations. This is definitely not the level of service we strive to achieveWe are sincerely looking forward the pleasure of welcoming you back soon and remain at your service for any assistance you may need. Kind regards
by A verified traveler
Posted 21 May 2024
Uber doesn’t service the hotel
Comment from Hotel Management
21 May 2024 by Team NH Orio al Serio, Hotel Management
Dear Maureen, We thank you so much for sharing this top score review! You're right, Uber service doesn't work from the hotel at the moment. However, we have valid alternatives. Calling on reception, it is possible to contact a taxi, normally the wait is 10 minutes. Or, by previous reservation, we have private transfer services.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
19 May 2024 by Team NH Orio al Serio, Hotel Management
Dear Sharon, We thank you so much for sharing this top score review!We look forward to an opportunity to welcome you back in the near future.
by A verified traveler
Posted 13 Apr 2024
Stayed at The NH Orio as we had an early fly from Orio al Serio AirPort. We’ve been welcomed by Mattia at the reception that when above and beyond making ourselves comfortable.
Very close to the airport and the shuttle service from 4am was just what we needed. We could walk as it’s about 10 to 15 mins walk, I wouldn’t suggest it with big luggage.
The room and the hotel were spotless, especially the bathroom. Spacious and modern room we had more than we needed.
We dined at their restaurant, as we didn’t want to go elsewhere, food and service were good I would say a bit overpriced compared to the quality, as you can walk 5 minutes and get to the Shopping centre and find cheaper places for the same quality, but no regrets as was the most convenient choice for us after a long drive.
I would strongly recommend and definitely would stay there next time.
Comment from Hotel Management
23 Apr 2024 by Team NH Orio al Serio, Hotel Management
Dear Arianna,We would like to thank you for taking the time to leave a post-stay review from your recent experience at NH ORIO AL SERIO. We are very grateful for your feedback and have taken everything you mentioned on board. We are pleased to hear you had such a fantastic check-in experience with our team. It's a pleasure to know you fully appreciated the comfort, quietness and cleanliness of our rooms and the attitude of our staff. We believe that these are the most important services for our guests and we are happy that you underlined them as excellences.We look forward to an opportunity to welcome you back in the near future. Best regards,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
19 May 2024 by Team NH Orio al Serio, Hotel Management
Dear Kaajal, We would like to thank you for taking the time to leave a post-stay review from your recent experience at NH ORIO AL SERIO. We hope to have an opportunity to welcoming you back.
by A verified traveler
Posted 9 Apr 2024
Great location for the Bergamo airport and a fantastic breakfast
Comment from Hotel Management
12 Apr 2024 by Team NH Orio al Serio, Hotel Management
Dear Craig, We are glad to read that you enjoyed our proximity to the Airport which is 10 minutes walking distance from the hotel, and as well as for the mall which is right next to the hotel.We will be sure to pass the positive feedback along to the team. Thank you for always providing some feedback, which is important to us.
by A verified traveler
Posted 3 Apr 2024
Disappointing for the price, room and bathroom pretty basic. Gym is very small and very hot. The hotel is very convenient for an early flight, 10 minute walk from the airport.
Comment from Hotel Management
3 Apr 2024 by Team NH Orio al Serio, Hotel Management
Dear Dave, we are glad to know you appreciated our convenient location in walking distance from airport.We are sorry to hear that we were not able to offer you a fully satisfying experience.We really hope to have you again as our Guest soon in order to offer you a perfect experience up to our standards.
by A verified traveler
Posted 4 Feb 2024
Check in was a bit off a faff, but staff seemed nice. Room very basic and not worth the price paid. They really need to do more cleaning in this place and along with this I didn’t appreciate the sheets and pillowcases having stains all over them. A shower over a bath is very old fashioned in this day and age.
Floor was sticky, not sure why but I always wore shoes when walking on the floor. There was a muggy smell in the room, which wasn’t very nice.
Internet stopped working on the last day and is very slow!
Quite a long walk around to the airport, you don’t think there will be , but it was. £100 a night for this is daylight robbery!!
Think Italy have a lower standard for what four star is. It’s okay for one night and that’s it!
Comment from Hotel Management
16 Feb 2024 by Team NH Orio al Serio, Hotel Management
Dear Caroline Pritchard, We would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We are really sorry to read that we were not able to offer you a satisfying experience. We already shared your review with the Management in order to discuss about the specific issues you experienced and then improve our service. We are looking forward to having an opportunity to redeem ourselves by welcoming you back. Our best regards,
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
3 Apr 2024 by Team NH Orio al Serio, Hotel Management
Dear Jesus, Thank you for taking the time to post such a glowing 10/10 review following your recent stay here at NH Orio al Serio.We hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 8 Jan 2024 on Hotels
