Ratings based on 366 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
No water! We Stayed two days and on the second day the water stopped working. I was in the middle of a shower with a head full of shampoo. My husband ran down to the desk to see if there was another unit we could use the shower. No water at all! So I waited in the shower for 45 mins hoping for the water to turn back on and nothing. We packed up and headed out to rent another room so I could get shampoo out of my hair and the husband and daughter could shower and have bathroom facilities . I understand things happen but was is upsetting is there is no desk staff half the time. When we left the desk staff was gone, I had to go into the restaurant next door looking for someone and eventually left the key. I sent them two messages and waited for a response hoping they would correct this before I did my review and no response as I should recess credit for the one day as I had to go to another hotel and of course no response. Poor customer service they received their money and then don’t care.
Comment from Hotel Management
6 May 2024 by Reception, Hotel Management
Dear Lorraine, We apologize for inconveniences with water, unfortunately it was unexpected breakdown. We propose you to refund 50, credit for your bed experience.Reception desk works from 8 a.m. till 9 p.m., so probably your leaving time was before or after that hours.Thank you for your give us back and sorry again for bed experience which you have.Kind Regards,Managment Team.
by A verified traveler from SYRACUSE
Posted 23 Apr 2024
by A verified traveler
Posted 18 Apr 2024
The property had onsite parking available for guests. The room was extremely comfortable and clean. The shower was hot. Plenty of dinner options close by.
by A verified traveler
Posted 14 Mar 2024
by A verified traveler
Posted 1 Mar 2024
Overall a great stay. Would not recommend the restaurant for any thing other than breakfast
by A verified traveler
Posted 14 Feb 2024 on Hotels
This place was a pleasant surprise, the room we had looked like it had been renovated, the bed and pillows were super comfortable. Better than the 5 star hotel we had stayed in the night before.
Had a delicious pizza from the restaurant downstairs.
Thoroughly enjoyed our stay would book again.
by A verified traveler
Posted 24 Jan 2024
by A verified traveler
Posted 9 Dec 2023 on Hotels
by A verified traveler
Comfortable and convenient
Posted 18 Nov 2023 on HotelsStayed for a night out!so convenient comfortable and friendly reception
by A verified traveler
Posted 11 Nov 2023
the food was fantastic
