Ratings based on 959 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Awesome
by A verified traveler from Lowndesboro
Posted 16 Jun 2024
Old and filthy
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
by A verified traveler
Posted 16 Jun 2024
It was good just crazy how if you’re not a member you don’t get breakfast or even the bottled water that’s in the room when you first arrive 😂
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
by A verified traveler from Kaukauna
Posted 16 Jun 2024
We were very happy with our stay. The grounds and building are very well kept up and clean. We loved that it was a smaller hotel located directly on the beach. Another great perk is the location and that it's so close to Gulf State Park trails.
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 15 Jun 2024
Great beach access.
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
by A verified traveler
Posted 14 Jun 2024
We paid for a beach view room but were given a pool view room and they said Expedia was responsible. When I booked it said continental breakfast included and I tried to make sure it was selected wouldn’t let me so I assumed that meant it was part of price only to be not told and it was 18 per person Lastly I was told that we could ask for handicap shower for my husband who is on wheelchair only to be told nope we did not book for it so he was unable to get a shower for two days. Very disappointed in Expedia booking won’t be doing that again
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the shortcomings you encountered during your stay, particularly regarding the room view, breakfast, and accessible shower.Room View: It is unacceptable that you were placed in a pool view room when you paid for a beach view. We will be investigating this issue further with Expedia to understand the discrepancy and ensure this doesn't happen again. We will also be following up with you directly to discuss a potential resolution for the room view situation.Breakfast: We apologize for the confusion regarding the continental breakfast. We understand from your review that you were not able to select it during booking, and we will be reviewing our online booking system with Expedia to ensure clear communication about breakfast options and pricing.Accessible Shower: We are incredibly sorry to hear that your husband was unable to shower for two days due to the lack of an accessible shower. We strive to be an inclusive hotel and cater to guests with varying needs. While we may not have every accessible room readily available at all times, it is our responsibility to communicate this clearly during booking and explore alternative solutions, such as offering to move you to a suitable room if available.We understand your disappointment with Expedia's role in the booking process. We will be working with them to ensure more accurate and transparent information is displayed during the reservation process, especially regarding room views and breakfast inclusions.Moving Forward: We value your feedback and want to regain your trust. We would appreciate the opportunity to discuss this further and explore ways to make things right. Please feel free to contact us directly at [Hotel phone number] or [Hotel email address].We hope you'll give us another chance to demonstrate our commitment to providing an exceptional and accessible experience for all our guests.
by A verified traveler
Posted 14 Jun 2024
clean
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
by A verified traveler
Posted 13 Jun 2024
This property was extremely convenient for our short stay at Orange Beach. We will be back. The beach was a short walk from our room as was the tiki bar and pool, which also offered a few games for when you finished up at the beach. We did not eat at the hotel, but were able to have enough space in the room and fridge for quick reheatable things.
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
by A verified traveler
Posted 13 Jun 2024
Property was clean with directs and easy access to facilities and the beach!
Comment from Hotel Management
17 Jun 2024 by Alex, Hotel Management
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
