Ratings based on 242 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Great place to stay
Comment from Hotel Management
12 Jun 2024 by Safe Travels, Carrie, Team Hosteeva, Hotel Management
Thank you for your kind words, Leah! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Sep 2023
We had a great time but issues with our unit. No power in the master as well as several kitchen outlets. The ice maker didn’t work, and no trays! The door was ajar when we arrived which was a little odd. We put in a repair request but never heard back or saw any attempt at repairing. The lazy pool is fun but only 1.5ft deep for all of you adult travelers. It had a lovely view, but when paying $$ it’s nice to be able to watch a movie in bed (no power! No reading lamps!)
Comment from Hotel Management
27 Sep 2023 by Safe Travels, Carrie, Hotel Management
We're glad you had a great time, but we're sorry for the issues you faced in your unit, Kaaren. We apologize for the power and ice maker problems, the door being ajar upon arrival, and the lack of response to your repair request. Your feedback is important, and we'll work to improve. Thank you for your comments.
by A verified traveler
Posted 23 Sep 2023
Great pools and lots to do. Great location
Comment from Hotel Management
24 Sep 2023 by Brian, Hotel Management
Hi Mark! Thank you so much for sharing your review. We are glad to know you had a great stay with us and appreciated the pools and the location. Hope to have a chance to host you again in the future for another enjoyable experience.
by A verified traveler
Posted 23 Sep 2023
The most relaxing vacation ever.
Comment from Hotel Management
23 Sep 2023 by Lea, Hotel Management
Hi, Sheree! We're delighted to hear that you had the most relaxing vacation ever! Your relaxation and comfort are our top priorities, and we're glad to have been a part of your enjoyable experience. If you ever decide to return for another getaway, we'd be happy to host you again :)
by A verified traveler from Slidell
Posted 1 Sep 2023
We did a three day rental and had NO air conditioning for the first two days in the month of August with record breaking temperatures and a heat index in the high 90's. We reported it immediately after checking in and we were told we had to wait until the next morning after 9 to have it looked at. The unit had to be completely replaced. We were told it was fixed so we came back to our room only to find out that it was still not cooling down. They had to call out another technician and this time we were told that the duct work was bad and it wasn't the AC. Needless to say we had no AC until 10 p.m on day 2 and it was barely working and unable to cool the unit down properly. We were told we would be compensated and now the hosting company Hosteeva is refusing to issue a refund as indicated during our stay. There were other issues and broken items that we reported as well. Overall our experience was not a good one and we spent a majority of our vacation dealing with repairs when we should have been enjoying our time off.
Comment from Hotel Management
26 Sep 2023 by Brian, Team Hosteeva, Hotel Management
Hi Brian. It is beyond disappointing to read this review you left; we not only had the entire ac replaced in less than 24 hours, but we also offered discounts equal to more than 1 night free to compensate you for the time you were inconvenienced (the ac was reported after 9pm of your 1st night - and it was replaced the following afternoon). We do acknowledge the it was hot and uncomfortable - hence the refund offer which you declined. We are very sorry for the negative experience you had. We honestly tried to be fair.
by A verified traveler
A little disappointed
Posted 26 Aug 2023 on HotelsThe stay was good, however, there were pests (roaches) in the unit. The power cord to the cable box in the bedroom with the twin beds was missing. Lastly, the power button to the jacuzzi in the Master bedroom was very difficult to push/turn on.
Would definitively visit again with the hope that these issues will be addressed and remedied.
Comment from Hotel Management
27 Aug 2023 by Brian, Team Hosteeva, Hotel Management
Hi Kimberly! Thanks for sharing your feedback. We are glad to know you had a good stay with us. At the same time, we regret the inconvenience caused to you. Although we do not have any roach issues at our place, this might be taken as an occasional spotting. Sometimes, even the best of us cannot prevent a roach from climbing up a drainpipe and making itself visible to the guests, which is unfortunate. But we understand your concern and we will definitely fix this and other issues mentioned by doing the needful in this regard. We would love to host you again in the future for a flawless experience.
by A verified traveler
Posted 6 Aug 2023 on Hotels
Comment from Hotel Management
7 Aug 2023 by Brian, Team Hosteeva, Hotel Management
Thank you for staying with us and giving us a perfect rating, Robin! Our place aims to provide a truly unique experience. We hope your next stay is just around the corner.
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
24 Jul 2023 by Lily, Team Hosteeva, Hotel Management
Thank you for the great rating, Kristine! We'll be happy to host you anytime again.
by A verified traveler
Posted 5 Jun 2023
This place is beautiful. Will definitely stay again in the future.
Comment from Hotel Management
6 Jun 2023 by Lily, Hotel Management
Thank you for your fantastic review, Angela! That's amazing to hear that you found our place beautiful and that you had such a positive experience during your stay. It means the world to us that you would choose to stay with us again in the future.
by A verified traveler
Posted 11 May 2023
We love caribe resorts and stay here often. We booked a 2 bedroom because they don’t have 1 bedroom units. We’re a married couple and share bedroom and bathroom. Caribe boasts large master suites with huge master bath, 2 sinks and walk-in shower. We were upgraded to a much larger unit but the master suite was locked off from use by the owners. . So no king size bed and using separate bathrooms without walk-in shower. Inconvenience and not as comfortable.
Comment from Hotel Management
12 May 2023 by Daniella, Team Hosteeva, Hotel Management
Hi Jose! Thank you for your review. We're truly sorry your experience with us was not up to par. Wish you had told us during your stay, we could have tried some other solution, to avoid the inconvenience. Meanwhile, we hope your stay was otherwise memorable. Take care!
