Ratings based on 335 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Front desk staff was nice. Entire building is extremely outdated. Zero amenities to mention. While checking for bedbugs (there were none) I noticed it didn’t look like it had been vacuumed/cleaned in years. Possibly not since the place was built.
Comment from Hotel Management
11 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Eric,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES OPELIKA. I was saddened to read your stay fell short of expectations due to the upkeep pf the building, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Nevertheless, I was thrilled to see you were pleased with our nice front desk staff.Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 May 2024
Drain full of hair that wouldn’t drain. Room smelled like a hamster ball. Dirt in every corner. Floor was sticky. Lights didn’t work. Stained towels.
Comment from Hotel Management
9 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Kayla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES OPELIKA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the stained towels, the odor you encountered in the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Linton RediResponse Specialist, Hotel Management
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES OPELIKA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
It was affordable
Comment from Hotel Management
27 Apr 2024 by Linton RediResponse Specialist, Hotel Management
Dear David,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES OPELIKA. It's good to read that the affordability of our hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler from New Bern
Posted 24 Mar 2024
No blanket on bed. Not a smooke free room. Shower did not work.
Comment from Hotel Management
26 Mar 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Morris,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES OPELIKA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. The situation you described regarding the lack of a blanket on the bed and the shower not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn PLUS+ & Suites Opelika appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management
by A verified traveler
Ssdd
Posted 24 Feb 2024 on HotelsUsual stay. Love the king size bed. Just wish it was comfortable! Hate the brand of hotel coffee. Love the Jacuzzi tub. Could be very easy to class up a little.
Comment from Hotel Management
25 Feb 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Andrew,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ & SUITES OPELIKA. It's good to read you were fond of our king size bed, which resulted in your 8/10 score. However, you stated that you hated the hotel's coffee. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management
by A verified traveler
Posted 18 Feb 2024
Ok
Comment from Hotel Management
19 Feb 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Geynah,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. I'm so glad we earned your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.. Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Feb 2024 on Hotels
I reserved for 2 queen size bed but instead it's a full size, website says 2 queen bed
Comment from Hotel Management
5 Feb 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Curtis, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Opelika. We regret to discover that you weren’t thoroughly impressed with us during your most recent visit, prompting your 2/10 score. Please accept our sincerest apologies. In the future please contact our front desk to check for room availability. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Jan 2024
Girl at the front desk gave us an excellent recommendation on a place to eat
Comment from Hotel Management
28 Jan 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Theresa,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Opelika. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our attentive staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
