Ratings based on 164 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Easy walk from bus station, convenient to all
by A verified traveler
Posted 8 Jun 2024
Fantastic location breakfast is next level amazing!
Room comfortable a little small for the hotel size although last minute booking
Comment from Hotel Management
11 Jun 2024 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Dean,Thank you for sharing your experience with us. We're thrilled that you enjoyed our fantastic location and found our breakfast to be amazing. Your feedback on the room size is valuable to us, and we'll take it into consideration for future improvements. We're glad you found the room comfortable despite being a last-minute booking. We hope to have the pleasure of welcoming you back in the future.Regards,Heritage Hotel Imperial team
by A verified traveler
Posted 13 May 2024
Parking was big hassle behind the hotel with very hilly street. 13 EUROS per day and staff will not help to take your luggage to the reception you have to climb the steps to go up and no bell boy or any help. Breakfast was ok not great for the price but location is good. Room was very smelly I asked to do something but nothing was done and room number 511 no windows only sun shades
Comment from Hotel Management
16 May 2024 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Murad,Thank you for your feedback. We apologize for the inconvenience with parking and luggage assistance. Your comments about the room and breakfast are duly noted, and we'll work to improve. We hope to have the chance to welcome you back for a better experience.Best regards,Heritage Hotel Imperial team
by A verified traveler from Bratislava
Posted 19 Apr 2024
Super
Comment from Hotel Management
25 Apr 2024 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Stanko,Thank you for your wonderful feedback. We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Regards,Heritage Hotel Imperial team
by A verified traveler from Perkasie
Posted 10 Nov 2023
Hotel has a great location for walking to the Promenade and shopping area. The buffet breakfast and dinner was fantastic - great variety of fine tasting foods.
Comment from Hotel Management
16 Nov 2023 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Ivan,Thank you for your positive feedback. We're delighted to hear that you enjoyed the hotel's great location, making it convenient for walking to the Promenade and shopping area. It's also wonderful to know that the buffet breakfast and dinner met your expectations with a fantastic variety of fine-tasting foods.We appreciate your kind comments and look forward to welcoming you back for another enjoyable stay.Best regards,Heritage Hotel Imperial Team
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Milan,Thank you for staying with us and for taking the time to rate your stay.It would be our pleasure to welcome you again.Kind regards,Heritage Hotel Imperial Team
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
25 Oct 2023 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Roald,Thank you so much for staying with us and for taking the time to rate your stay at Heritage Hotel Imperial.Until your next visit, kind regards,Heritage Hotel Imperial Team
by A verified traveler
Posted 20 Oct 2023
Great location
Comment from Hotel Management
23 Oct 2023 by Heritage Hotel Imperial, Hotel Management
Dear Mr. George,Thank you for your kind words about our location. We're thrilled to hear that you enjoyed it. We believe that a great location can significantly enhance a guest's experience, and we're glad that you appreciated it. We look forward to hosting you again in the future.Heritage Hotel Imperial Team
by A verified traveler
Posted 14 Oct 2023 on Orbitz
Very friendly staff. Large rooms with ultra-high ceiling. The hotel was built in 19th century. Overall excellent service. The only problem were mosquitos that made it impossible to sleep during nighttime.
Comment from Hotel Management
16 Oct 2023 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Vedran,Thank you for your kind words about our staff and the historic charm of our 19th-century hotel. We're thrilled to know you enjoyed your stay overall.We apologize for the inconvenience caused by the mosquitos. We take your feedback seriously and have already taken measures to address this issue.We hope you'll consider staying with us again, and we'll ensure your next visit is even better.Thank you for choosing Heritage Hotel Imperial.Best regards,Heritage Hotel Imperial Team
by A verified traveler
Posted 14 Oct 2023 on Travelocity
Comment from Hotel Management
16 Oct 2023 by Heritage Hotel Imperial, Hotel Management
Dear Mr. Craig,We're delighted to hear that you had a wonderful stay with us. Thank you for your kind feedback. We can't wait to welcome you back for another fantastic experience.Kind regards,Heritage Hotel Imperial Team
