Ratings based on 48 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Staff was hospitable but dining was not upto the mark. Food is extremely overpriced and is very average in taste. However, location of the property is very convinient.
by A verified traveler from Minneapolis
Posted 13 May 2023
by A verified traveler
Lovely hill top hotel with a good view
Posted 1 Mar 2023 on HotelsLovely hill top hotel with a good view of Ooty. Good food and pleasant service.
Close to Botanical gardens and the lake.
Can get a glimpse of sunset.
Walking distance to local shops and restaurants. Needs some updating. The water pump is noisy and could hear it in the rooms.
by A verified traveler
Posted 22 Feb 2023
nice staff-friendly and helpful!
by A verified traveler
Posted 24 Dec 2019
by A verified traveler
Posted 13 Nov 2019 on Hotels
by A verified traveler from Delhi
Posted 20 Jul 2019
Best location. Beautiful hotel. Good food.
Swimming pool broken. Park not maintained long grass not cut properly. House keeping can be improved.
by A verified traveler
Pleasant stay in ooty
Posted 20 Mar 2019 on HotelsPleasant stay, service was good, able to check in early, room service food wasn’t the best so we ordered takeaway.
Comment from Hotel Management
20 Mar 2019 by Team Gem Park, Hotel Management
Dear Guest,
Greetings from Gem Park Ooty!
Thank you for taking your time to review our property.
Regards,
by A verified traveler
Posted 13 Feb 2019
The hotel has beautifully landscaped gardens, lovely rooms with a scenic view over hills and a very good breakfast. All of the staff were extremely helpful and attentive from the personalized check in experience to the bar staff and breakfast staff for whom nothing was too much trouble. My one small negative comment would be the cleanliness of the room. The duvet cover and pillowcases had marks and stains on them and the louvred wardrobe doors had thick dust on them. This aside we had a lovely stay.
Comment from Hotel Management
14 Feb 2019 by Team Gem Park, Hotel Management
Dear Guest,
Vannakkam!
Thank you for taking your time in reviewing our property!
We are pleased to know that you had a pleasant stay during your visit. We have also noted the issue you had faced during the stay and will look into the same.
We once again thank you for your time and looking forward to welcoming you back to Gem Park.
Regards
by A verified traveler
Posted 26 Jan 2019
Comment from Hotel Management
2 Feb 2019 by Team Gem Park, Hotel Management
Dear Guest,
Thank you for rating Gem Park Ooty.
Looking forward to welcome you back to our property.
