Ratings based on 751 Verified Reviews
2.8 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Hotel Manager, Hotel Management
Dear Diego,Thank you for rating us 4 out of 5. Your feedback is valuable to us as we strive to provide an excellent experience for all our guests. We look forward to welcoming you back for an even better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jun 2024
Bad service n dirty shower
Comment from Hotel Management
15 Jun 2024 by Hotel Manager , Hotel Management
Dear Jose,We apologize for the poor service and the cleanliness issue you encountered with the shower. This does not meet our standards, and we will address these concerns with our team immediately. Thank you for bringing this to our attention. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jun 2024
The sheets and bathroom were dirty and towels were stained.
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Miranda,We sincerely apologize for the cleanliness issues you encountered with the sheets, bathroom, and towels. This does not meet our standards, and we will address this with our housekeeping team immediately to ensure such issues are resolved. Thank you for your feedback, and we hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Staff was really rude and even trying to sarcastic
Comment from Hotel Management
6 Jun 2024 by Hotel Manager , Hotel Management
Dear Camila,We're truly sorry to hear about your experience with our staff. Providing courteous and professional service is a top priority for us, and we apologize for any behaviour that fell short of our standards. Your feedback is invaluable, and we'll address this matter internally to ensure it doesn't happen again. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
Housekeeping would knock way to early and the place does not have a do not disturb sign. TV service was shut down and hour before checkout.
Comment from Hotel Management
30 May 2024 by Hotel Manager , Hotel Management
Dear Diana,Thank you for sharing your concerns with us. We apologize for the early housekeeping interruptions, the lack of "Do Not Disturb" signs, and the inconvenience of the TV service being shut down before checkout. We'll address these issues to improve our service. We appreciate your feedback and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Good everything
Comment from Hotel Management
20 May 2024 by Hotel Manager , Hotel Management
Dear Sylvia,Thank you for your feedback! We're delighted to hear that you had a good experience overall. Your satisfaction is our priority, and we're pleased that everything met your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're thrilled to hear you had a great stay. If there's anything specific you feel we could improve upon to make it a 5-star experience next time, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Great stay
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Patrick,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Apr 2024
Great quick stay! Clean property, clean rooms, hottub was a plus! Extra clean!!
Comment from Hotel Management
29 Apr 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great quick stay with us and that you found our property and rooms clean. We're glad you enjoyed the hot tub as well! Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
Nice staff extremely clean room.
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Sam,Thank you for your kind words! We're thrilled to hear that you found our staff nice and the room extremely clean. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
