Ratings based on 70 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The complimentary breakfast was amazing and big! $10 motor bike rental for a full day offered onsite. Lunches and dinners wasn’t expensive at all. We got a flat tire on the motor bike one day. Called the resort and the sent someone to help us and called us a taxi which they covered. Also waved the daily rental fee for that day. Would definitely recommend Ocean Bay and already talking about when we would like to return!
by A verified traveler
Posted 2 Jun 2024
Beautiful resort. The staff were all friendly polite and professional. Customer service was excellent.
I would stay again and highly recommend.
I will note it is a bit off the beaten path. So rent a motor bike or get a taxi which they will set up for you. If you want to go somewhere.
Comment from Hotel Management
6 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Joel,We are delighted to know that you had an enjoyable stay at Ocean Bay Resort & Spa Phu Quoc. That is our honoured by your wonderful review and recommendation.Thank you for taking the time to share your feedback. Your compliment and positive rating motivated significantly us to provide the best service and hospitality to every guest.It was our pleasure to welcome you at our resort. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 27 May 2024
The new area is great! The older area is a bit dated but overall the area is amazing.
Breakfast was good but not amazing. The restaurant in the pier was awesome.
It’s worth a stay here!
Comment from Hotel Management
12 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Jamie,We are delighted to know that you had an enjoyable stay at Ocean Bay Resort & Spa Phu Quoc. That is our honoured by your wonderful compliment and kind recommendation.Thank you for taking the time to share your feedback. Your kind words motivated significantly us to provide the best service and facility to every guest.It was our pleasure to welcome you at our resort. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 13 May 2024
We had a wonderful time at this property! From check-in to check-out, everything went perfectly well and the service was on point! Every employee is here to make your stay as pleasant as possible. Their spa is also a must try as we had a very relaxing time there. Thank you!
Comment from Hotel Management
6 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Killian,We are delighted to know that you had an enjoyable stay at Ocean Bay Resort & Spa Phu Quoc. That is our honoured by your wonderful review and highlighting our Bamboo Spa. Thank you for taking the time to share your feedback. Your compliment and positive rating motivated significantly us to provide the best service and hospitality to every guest.It was our pleasure to welcome you at our resort. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Great location by the beach. few swimming pools and clean beach
Comment from Hotel Management
6 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Kostiantyn,We are delighted to know that you had a wonderful stay at Ocean Bay Resort & Spa Phu Quoc. Thank you for taking the time to share your feedback. Your compliment and positive rating motivated significantly us to provide the best service and facility to every guest.It was our pleasure to welcome you at our resort. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
6 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Jocelyn,Thank you very much for choosing Ocean Bay Resort & Spa Phu Quoc, and taking time to share your essential feedback. Thank you for taking your time to leave us a positive rating. It is truly rewarding to know that you had an enjoyable time at our resort.Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Excellent
Posted 24 Feb 2024 on HotelsThe service at the lobby was over the top. The rooms very very special and clean and comfortable. The place itself is well kept. A lot of gardening work and very clean, and so it the beach area. The pool is fantastic. There are Yoga classes in the morning. Great hotel. There is a good Pizza place and restaurants on the road.
Comment from Hotel Management
6 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Oren,We are delighted to know that you had an enjoyable stay at Ocean Bay Resort & Spa Phu Quoc. That is our honoured by your wonderful review and recommendation. Thank you for taking the time to share your feedback and highlight Front Office Team's service. Your compliment and positive rating motivated significantly us to provide the best service and hospitality to every guest.It was our pleasure to welcome you at our resort. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 19 Feb 2024
The best thing I liked about this property was the staff, especially the manager Trung. Trung and staff provided excellent customer service, they all went out of their way to accommodate all of our needs. Everyone working at the resort was very friendly and treated like Kings & Queens. I have stayed at many 5 Star resorts all the world and this one is now on the top of my list mainly due to Trung and his staff. If you want to be treated especially well I highly recommend staying at the Ocean Bay in Phu-Quoc. Sincerely Ray S.
Comment from Hotel Management
7 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Mr. Raymond,We are delighted to know that you had an enjoyable stay at Ocean Bay Resort & Spa Phu Quoc. That is our honoured by your recommendation and wonderful review.Thank you for taking the time to share your feedback and highlighted Mr. Trung and his Team. Your kind words motivated significantly us to provide the best service and facility to every guest.Once again, we truly appreciate you for being amazing part of our journey. Your continued support means everything to us. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 23 Jan 2024
was a great location and great amenities
Comment from Hotel Management
7 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear Ryan,Thank you very much for taking time to share your experience. We are thrilled to know you enjoyed your stay at Ocean Bay Resort & Spa Phu Quoc. We'll continue striving to provide exceptional facilities and outstanding service to our valued guests. We truly appreciate your continuous support and trust in us. We look forward to welcoming you back for another outstanding experience.Sincerely,Trung Nguyen-Hotel Manager
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
7 Jun 2024 by Trung Nguyen-Hotel Manager, Hotel Management
Dear The Anh, Thank you very much for taking time to share your experience.We are deeply sorry for any inconvenience that might cause to you. Your feedback is important for us to take necessary improvement. Please feel free to share your detail comment via email om@oceanbayphuquoc.comWe hope to have another opportunity to welcome you back in the future for a seamless experience.Best regards,Trung Nguyen-Hotel Manager
