Ratings based on 637 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The hotel room was very clean - even the bathroom! Hotel staff was very friendly and personable and helpful
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 11 May 2024
👍
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 4 May 2024
Close to shopping and SUNY Oneonta.
Comment from Hotel Management
7 May 2024 by Hotel Managment, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 3 May 2024
Clean and comfortable
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with property team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 19 Apr 2024
It is very clean and outside is really nice. Breakfast items not so good
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in the Bistro. Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 10 Apr 2024
We stayed for one night, the place was nice, clean safe and close to restaurants. The only complaint I have was I could hear the footsteps from above me. It woke me up in the middle of the night and morning as well. I wasn’t expecting that and it was annoying.
Comment from Hotel Management
11 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by noise caused by other guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
