Ratings based on 320 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Orleans
Posted 5 Jun 2024
This hotel is everything you want away from home, cozy, clean, excellent food and drinks, reasonable prices, friendly and helpful staff. Gorgeous views. Definitely a place to go back to
Comment from Hotel Management
6 Jun 2024 by Ana, Hotel Management
Thanks for your stay Elsa! It is a pleasure to serve you!
by A verified traveler
Posted 3 Jun 2024
The staff was very accommodating and friendly, with many drink and food options for my big family. Thank you 🙏 for excellent hospitality 🙏
Comment from Hotel Management
6 Jun 2024 by Ana, Hotel Management
Thanks for your stay Ana! It is our pleasure to serve you!
by A verified traveler
Posted 21 Apr 2024
The guests were almost exclusively Honduran residents and made for a great cultural experience.
Comment from Hotel Management
20 May 2024 by Ana, Hotel Management
Thanks for your stay! We hope to serve you again!
by A verified traveler
Posted 31 Mar 2024
1. Se escucha todo lo de la habitación de al lado.
2. Detalles en la piscina como azulejos en mal estado. Mi hijo se cortó el pie.
3. La puerta del baño de mi habitación no agarraba llave.
Comment from Hotel Management
17 May 2024 by CiniaMolina, Hotel Management
Estimada Andrea, gracias por tomarse el tiempo y hacernos saber de su experiencia con nosotros. Lamentamos de corazón que su hijo se lastimara el pie. Estamos trabajando para hacer cambio total de los azulejos de la piscinas. Esperamos que cuando este cambio se haga realidad, nos venga a visitar nuevamente.
by A verified traveler
Posted 29 Mar 2024
There is nothing to do on your own near by, no good adult entertainment in the hotel, so was boring, poor wifi signal, and if you are far from your room, you have no wifi connection. I even called the front desk, still was denied the wifi to the restaurant wouldn’t stay for more than 1 night. And this place is not cheap.
Comment from Hotel Management
17 May 2024 by CiniaMolina, Hotel Management
Dear CarmenThank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced. We value your input as it helps us improve our services.We understand your frustration with the current WiFi situation. We're excited to announce that we will soon be installing StarLink, which promises to significantly enhance our internet connectivity and provide a more reliable and robust WiFi signal throughout the property, including all common areas and the restaurant.Regarding entertainment options, we're continuously working on improving our offerings and will take your comments into consideration as we plan future activities and amenities to better cater to our adult guests.We genuinely regret that your stay did not meet your expectations and hope you'll give us another chance in the future to provide you with a more enjoyable and connected experience.
by A verified traveler
Posted 25 Mar 2024
We loved our stay here. Everything was just great!
Comment from Hotel Management
17 May 2024 by CiniaMolina, Hotel Management
Thank you Bessy for your kind review!! looking forward to have you back !! always a pleasure for us.
by A verified traveler
Posted 3 Mar 2024
Great Service and place
Comment from Hotel Management
3 Mar 2024 by CiniaMolina, Hotel Management
Thanks Gabriela, for your kind review, its greatly appreciated.
by A verified traveler
Posted 1 Mar 2024
A wonderful location, with a good beach, swimming pools and plenty of room to take a walk and enjoy what this location has to offer. The staff is excellent and made our stay perfect with the wife and 3 year old son.
Comment from Hotel Management
3 Mar 2024 by CiniaMolina, Hotel Management
Scott, we sincerely appreciate your decision to stay with us and would like to thank you for leaving an outstanding review on our behalf.
by A verified traveler
Posted 23 Feb 2024
I didn't like the fact that when we check out, they accused one of my sisters of stealing a towel. They have to have a better control on the cleaners. Cleaners remove towels out of the rooms and they try to charge you for it. I won't recommend anybody to go to this place. I got beaten up by mosquitoes in the room while sleeping.
Comment from Hotel Management
23 Feb 2024 by Cinia Molina, Hotel Management
Dear Jahaira, we sincerely apologize for any inconvenience caused during your stay. Our team only requested notification regarding the missing towel to help us understand the situation better. We regret if this request came across differently. Your comfort and satisfaction are our top priorities, and we will strive to improve our communication in the future. We value your feedback and hope for the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 18 Feb 2024
We loved our visit, the staff was amazing and spent the time to work through the language barrier. The food was top notch, beautiful location on the private beach.
The bad: hot water was warm but not hot. The hot tub was the same temperature as the pool, not hot.The beach was nice but trash left behind by the gusts should be cleaned up better.
Overall the experience was great, clean rooms, comfortable beds, great staff, great food, great view, great price. We will be back again soon.
Comment from Hotel Management
18 Feb 2024 by CiniaMolina, Hotel Management
Dear Joseph thank you for your kind review, we will take in consideration your recommendations as soon as possible. We hope to see you and Kelley very soon. Hasta pronto!Cinia
