Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waianae
Posted 2 Jun 2024
Rooms were nice and comfortable. Loved that there was a microwave and refrigerator!!!
Parking was a bit inconvenient but overall we didn't have any problems.
by A verified traveler
Posted 30 May 2024
The hotel overall was okay. It could be more upkept and the room/hallways had a very weird smell like mildew. The biggest issue we had was that they had no extra towels.. I was washing my 4-6 year olds with full sized towels. No extra blankets for the pull out couch either we had to double up on sheets. For breakfast we stood around waiting along with 10 other guests because there was no food and it was only 9am (breakfast didn't end until 10) Beds were super comfortable though and the pool is nice. Overall I wouldn't stay here again unless it were my only option.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
understaffed, unsafe surroundings, parking fee, breakfast was major disappointment to all patrons.
Comment from Hotel Management
26 May 2024 by Management, Hotel Management
Dear Chuck, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OMAHA DOWNTOWN - OLD MARKET. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at guestservice@omahahiexpress.com. Sincerely, Pratik Mehta,General Manager,gm@omahahiexpress.com
by A verified traveler
Posted 20 May 2024
Great place! Perfect location!
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
Dear monique, Thank you for taking the time to tell us about your experience at Holiday Inn Express OMAHA DOWNTOWN - OLD MARKET. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,Sincerely, Pratik Mehta,General Manager,
by A verified traveler
Posted 19 May 2024
The parking is the biggest downfall for this property, very limited and costly. The staff and facilities were great but I wouldn’t recommend this location.
Comment from Hotel Management
20 May 2024 by Management , Hotel Management
Thank you for taking the time to review your experience. Your feedback is important as it helps us continue to improve.
by A verified traveler
Posted 16 May 2024
Not only do you need to pay for parking, it doesn’t even guarantee you a spot, definitely not enough parking for a full hotel. They required a $50 deposit incase you smoke in the room? Probably won’t get that back because our room already smelled like weed when we walked in, barely covered up by a strong cologne smell. Room was never cleaned during our stay and we never got fresh towels and had to keep using the 2 they had originally provided. Multiple people had checked out early and we did the same. Terrible location with no security that has crazy people running around outside of it, we almost hit one trying to pull out of the parking lot because he was dancing in the road. Do not stay here.
Comment from Hotel Management
18 May 2024 by Management , Hotel Management
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by Management , Hotel Management
Thank you for taking the time to review your experience.
by A verified traveler
Posted 13 May 2024
The wifi was very poor.
Comment from Hotel Management
15 May 2024 by Management , Hotel Management
We do apologize for your experience. Thank you for taking the time to give us feedback as it is very important to us as we strive to continually improve.
by A verified traveler
Posted 12 May 2024
They gave me a wrong room and then said that, that was what i had gotten. Plus in the night it was really loud and couldn't sleep.
Comment from Hotel Management
15 May 2024 by Management , Hotel Management
We do apologize for your experience. Thank you for taking the time to give us feedback as it is very important to us as we strive to continually improve.
