Ratings based on 111 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2024
Nice weekend stay. Pool could be warmer in the winter. Nice bar and restaurants. Friendly staff
by A verified traveler
Bad service
Posted 1 Jan 2024 on HotelsBad service and poor management
by A verified traveler
Run down property, bad food and poor management
Posted 31 Dec 2023 on HotelsReally disappointed, the place is running down and the management does not seem to care. Food is just catastrophic and definitely not worth anything more than what a 3 star hotel would provide. The hotel has a serious issue around its restaurants. And the management refuses to acknowledge it.
by A verified traveler
Manager is the worse, definitely not 5 stars
Posted 30 Dec 2023 on HotelsVery poorly managed property : it took two hours to get our food for Christmas dinner. Manager didn’t even apologise.
by A verified traveler
Poorly managed hotel
Posted 28 Dec 2023 on HotelsPoorly managed
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 3 Mar 2023 on Hotels
Comment from Hotel Management
8 Mar 2023 by Chalet RoyAlp Hôtel & Spa, Hotel Management
Dear Mela, We would like to thank you for your rating of the Chalet RoyAlp Hotel & Spa.We hope to welcome you soon in Villars-sur-Ollon.Kind regards, The Team of Chalet RoyAlp Hôtel & Spa
by A verified traveler
Posted 15 Mar 2022 on Hotels
by A verified traveler
Posted 7 Mar 2022 on Hotels
by A verified traveler
Posted 22 Feb 2022 on Hotels
Great hotel . Just feeling a little tired in the suite we stayed. Loose basin, cracked toilet seat that caught your skin when using and rather stained and chipped furniture in our lounge area of the suite. Staff excellent as usual. Needs some money spending on the suite room for certain though
