Ratings based on 29 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Katy
Posted 5 Jun 2024
Our stay was extremely disappointing. After a long journey from the USA to Lima, then Cusco, and finally a three-hour drive in the dark, we arrived at the hotel exhausted. Once we showered and were ready to rest, I found a large hair on the bed that clearly wasn’t mine. When I called reception, they said they had no one available to change the sheets. I requested two pillowcases and a blanket so I could at least sleep on top of the covers. The staff member provided the items but mentioned she needed the blanket back in the morning as it was taken from another guest room. She also promised that the bedsheets would be changed in the morning.
The next day, after a full day at Machu Picchu, we were supposed to be picked up at the train station at 10:00 PM. It was dark, late, and cold, and we were surrounded by street dogs fighting each other, with our kids scared and the driver nowhere to be found. The driver arrived 15 minutes late, leaving us waiting in the cold and dark.
When we returned to the hotel, exhausted and ready to sleep, I noticed that the bedsheets hadn’t been changed as promised. The same stain from the previous night was still there. I called the front desk again, and this time a different staff member told me there was still no housekeeper available to change the sheets. Exhausted, I asked for fresh sheets and made the bed myself.
The following morning, as we were leaving, we needed assistance with our luggage. After waiting in the car for 45 minutes, my husba
Comment from Hotel Management
10 Jun 2024 by Herman van den Wall Bake, founder, Hotel Management
Dear Natalie and Jorge, please accept our apologies because the experience you describe is well below the standards we aspire to. This may be of little consolation to you now, but we have shared your review with our entire team and have taken measures to tighten our procedures. Two things we take very seriously are the cleanliness of our facilities and the service provided by our staff.We hope that the rest of your trip to Peru met your expectations. Wishing you safe and enjoyable travels.
by A verified traveler
Posted 1 Jun 2024
Beautiful and peaceful property, loved the breakfast (we ordered everything!), dinner and cocktails from bar. Also enjoyed the spa - hydro-circuit therapy was refreshing and massages were excellent. It is further from town, but that’s why we chose this lodge. After our 4-day trek, we very much appreciated the rest. Shuttle service was easy to arrange and always on time. Staff were kind and helpful, arranged everything requested, efficiently. We stayed 2 nights and wished we had stayed longer.
Comment from Hotel Management
1 Jun 2024 by Herman, founder, Hotel Management
Dear Jennifer thank you for visiting Las Qolqas. We are glad that you enjoyed your stay and hope that you visit us again for a few more days.
by A verified traveler
Posted 24 May 2024
I stayed a total 4 nights. Be prepared for a rough 2-hr ride from Cusco to the resort. The safari tent, tranquility, greenery and all made the journey worthwhile. The staff and drivers were professional and helpful. I looked forward to the daily breakfast which was scrumptious and wholesome. Free shuttles were provided to and fro the resort, town and train station. The resort kept my luggage while I made a day trip to Machu Picchu.
The only downside was the inconsistent water temperature which happened at the 2 different tents I stayed.
Comment from Hotel Management
1 Jun 2024 by Herman, founder, Hotel Management
Dear Wen Miin, thank you for choosing Las Qolqas and for your feedback. We are replacing the water mixers of our showers in order to provide a consistent water pressure & temperature. Thank you for bearing with us. We hope that the overall experience was a positive one.
by A verified traveler
Posted 19 Apr 2024
Very helpful staff. Their help started a month prior to our arrival. I had a lot of help via whatsapp from the front desk and they coordinated transportation from Cusco and arranged a visit of Ollantaytambo and the surroundings with a local travel company that did a very good job
Comment from Hotel Management
20 Apr 2024 by Herman, Founder, Hotel Management
Dear Dragos, thank you for recognising the efforts of our front desk. So glad to read that they assisted you in making your journey a memorable one.
by A verified traveler
Posted 14 Apr 2024
This place is amazing. It’s very conveniently located and the rooms are very spacious and clean. The restaurant onsite is very good. The best part about this place is the hospitality of the staff. They go out of the way to make your stay comfortable. I will stay here again.
Comment from Hotel Management
14 Apr 2024 by Hotel management, Hotel Management
Dear Pooja, you are very kind. We are glad that our staff made you feel at home. Do please return and we will welcome you with open arms.
by A verified traveler from MIAMI
Posted 26 Mar 2024
This place was the highlight of our trip! So peaceful and staff could not be nicer!
Food was great! Highly recommended
Comment from Hotel Management
27 Mar 2024 by Herman, founder, Hotel Management
Dear Carlos, thank you so much for your kind words. We are very happy to know that you enjoyed your stay at Las Qolqas.
by A verified traveler
Posted 20 Mar 2024 on Orbitz
Very nice property for our family. The rooms were clean and the grounds/views were exceptional. Food was excellent as well as the service. Everyone one that worked there was extremely nice and willing to help. The only gripe is that the hot water was a bit erratic at times.
Comment from Hotel Management
21 Mar 2024 by Herman, Founder, Hotel Management
Dear Matthew, we are very pleased to know that you and your family enjoyed your stay at Las Qolqas. We know our showers are a little tricky and are in the process of changing them in order to improve the overall experiencerDo please return as we continue to upgrade the property.
by A verified traveler
Posted 5 Mar 2024
Everything about Las Qolqas is AMAZING! Especially the incredible staff:
Kate, Maryann and Xiomara at the front desk are friendly, kind, fun, super responsive, and helped us at every turn, going way above and beyond what you typically hope for at a property.
We were happy to see Charly, Jac and Leonela at the bar/restaurant for our meals; they made each of our meals a fun occasion and provided excellent service. (And the food is spectacularly delicious with gorgeous presentation, using local produce, including herbs and flowers grown on the property).
Laura is the spa therapist; she is a lovely person who made our spa time an outstanding experience - both calming and rejuvenating.
The housekeeping and grounds staff do an incredible job; the tent/villas are gorgeous, immaculate, and the beds are super comfortable. The grounds are beautiful, and the setting, by a river and at the foot of the Andes, is breathtaking.
The lodge is a short distance from Ollantaytambo and Las Qolqas provides easy and free shuttle service to the plaza and to the train station. They arranged a tour to a nearby weaving village, providing a box lunch and an incredible guide.
I would not change a thing about Las Qolqas. We have traveled quite a bit; Las Qolqas is the overall best place we've stayed. Can't wait to go back!
Comment from Hotel Management
5 Mar 2024 by Herman, founder, Hotel Management
Dear Lisa, thank you so much for writing such a flattering review. It makes us so happy and proud when our guests enjoy the experience at Las Qolqas. We will make sure to let our staff know how much you appreciated their hospitality. They are all locals and super proud of what Ollantaytambo has to offer.Do please visit us again.
by A verified traveler
Posted 27 Jan 2024
Beautiful serene property by the river. You can hear all the birds chirping. Every staff member we encountered was extremely friendly and their restaurant and food delicious!
Comment from Hotel Management
28 Jan 2024 by Herman, Founder, Hotel Management
Dear Aykui, thank you for visiting Las Qolqas. It’s great when our guests enjoy the experience. So happy to read that our team took good care of you.Wishing you many more wonderful adventures.
by A verified traveler
Posted 14 Jan 2024
Absolutely amazing experience here. Would highly recommend! The grounds are extremely well cared for and the staff are extremely accommodating. It is remote in the valley between two mountains and truly is an escape. The best part is they grow fruits, herbs, and veggies on the property which the chef uses to create daily menu specials.
Comment from Hotel Management
15 Jan 2024 by Herman, founder, Hotel Management
Dear Joyce, we are delighted that you chose to stay at Las Qolqas during your visit to the Sacred Valley. Thank you for the kind words, its great that you enjoyed our version of sustainable travel. Wishing you many more unique experiences. Regards from the team at Las Qolqas.
