Ratings based on 454 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
The front desk staff was very friendly and professional. We arrived around 1pm and were told that our room would be ready at 3 pm. We came back at 3 pm and the room was still not ready, waited for another 10 minutes to check in. The hotel is right on the corner of two streets. Our room was on first floor facing the Main Street, the noise from the street was unbearable at night. The linens and one of the pillows smelled sweat. The bed backboard had tears and dusty. Overall we did not like the experience given we paid more than 150 euros per night plus 15 euros for the parking.
by A verified traveler
Posted 8 Jun 2024
Everything in this hotel was great! stuff/Breakfast/ rooms ..
I recommend everyone stay in this hotel!
by A verified traveler
Posted 3 Jun 2024
Stayed two nights. Good location. People at deak were helpful. Brwakfast was good
Comment from Hotel Management
4 Jun 2024 by Neira, Hotel Management
Dear Byron,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.Sincerely,Neira HabulSales Executive
by A verified traveler from Seatac
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Amina Djiro , Hotel Management
Dear Davor, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such an enjoyable stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Amina DjiroFront Desk Agent
by A verified traveler
Posted 19 May 2024
Staff was very nice and helpful. I'd love to stay again in my following trips to Sarajevo.
Comment from Hotel Management
21 May 2024 by Neira, Hotel Management
Dear Elnara,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Neira HabulSales Executive
by A verified traveler
Posted 12 May 2024
Areas of improvement: Better breakfast and hospitality
by A verified traveler
Posted 30 Apr 2024
by A verified traveler from Atlanta
Posted 29 Apr 2024
Nice hotel
Comment from Hotel Management
1 May 2024 by Amina Djiro, Hotel Management
Dear Jose,On behalf of the entire hotel team, I want to thank you for staying at Residence Inn by Marriott Sarajevo and for your kind words.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It's always our pleasure to make your experience memorable. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Amina DjiroFront Desk Agent
by A verified traveler from Rowlett
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Fatima, Hotel Management
Dear Genith,Thanks for the great review! We're delighted you had a positive experience. Let us know if there's anything else we can assist you with. Looking forward to serving you again soon!Best regards,Fatima H.Front Office Agent
by A verified traveler
Posted 14 Apr 2024
فندق جميل جدا فقط يحتاج المزيد من التظافة
Comment from Hotel Management
15 Apr 2024 by Adnan Cviko, Hotel Management
Dear Khalid,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
