Ratings based on 130 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Everything went well
by A verified traveler
Posted 15 Jun 2024
Centrally located. Our room was small for 4 people, but was happy to be centrally located to the old town Luzern. The two bunks were actually comfortable for teenage adults. The sheets were super comfy and the pillows were fluffy. Not a hostel
Very easy self check-in. Just follow the instructions on the iPad kiosk. Even getting the room keys were simple to do on the kiosk.
Safe location. Actually quiet as walls were concrete with nice faux marble texture. Doors let some sound in but very secure steel doors.
Hughly recommend if you need something close but don’t mind the cozy space.
by A verified traveler
Posted 13 Jun 2024
The property was very clean, convenient, and in a great location in Lucerne. The laundry room should be updated as the dryers take more than 4 hours to dry each load, delaying us heavily on our departure as we had to wait for others to finish up.
by A verified traveler
Posted 9 Jun 2024
Very clean and nice. Helpful housekeeping staff and quick response/help from reception on emails.
by A verified traveler
Posted 31 May 2024
Amazing property with everything you need. The phone staff is sooo accommodating. Thank you for everything!
Comment from Hotel Management
31 May 2024 by The Lubo Team, Hotel Management
Dear Indra,We are absolutely thrilled to hear that you enjoyed your stay at The Lubo and that our wonderful hotline team members were able to assist you well. We hope to welcome you back again soon for yet another wonderful stay!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 29 May 2024
Location was fantastic and the room was good but we had a noise in our room constantly so was a little hard to sleep. Loved the laundry on site
Comment from Hotel Management
31 May 2024 by The Lubo Team, Hotel Management
Dear Naomi,Thank you for taking the time to share your experience with us!We are thrilled to hear that you enjoyed The Lubo's fantastic location and facilities! Thank you for your kind understanding regarding the noise you heard.We hope to welcome you back soon for yet another wonderful stay!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 26 May 2024
Yes
by A verified traveler
Posted 21 May 2024
We had some difficulties with self checkin & get the room key. After calling the receptionist, we sorted out. Also it would be useful to let people know that the lift is at side entrance side. That will save people to take their heavy cases to first floor from the main entrance. Other than that, all went well
Comment from Hotel Management
22 May 2024 by The Lubo Team, Hotel Management
Dear Min, Thank you very much for taking the time to write a helpful review.We appreciate you letting us know that a prior communication about the elevator would be helpful and how it could help future guests.Glad to hear that our receptionists could be of assistance.We hope you had a good time and look forward to seeing you again.Best wishes, Your The Lubo Team
by A verified traveler
Posted 11 May 2024
Good location
Comment from Hotel Management
12 May 2024 by The Lubo Team, Hotel Management
Dear Zongfa,Thank you for your review! We are thrilled to hear that you enjoyed your stay at The Lubo and found our central location convenient!We hope to see you again soon!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 9 May 2024
We had a great four night stay at the Lubo! The room was clean and very well maintained and we had a gorgeous view of the town and the mountains in the distance. The free laundry facilities and coffee and tea were excellent! There are many shops and restaurants near by and walking around was perfect! We would absolutely recommend the Lubo to anyone and would stay again!
Comment from Hotel Management
12 May 2024 by The Lubo Team, Hotel Management
Dear Morgan,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay at The Lubo. It's fantastic that you found the room clean, well-maintained, and enjoyed the gorgeous view of the town and mountains. We're delighted that you appreciated our complimentary coffee and tea amenities as well as our on site laundry facilities. We truly appreciate your recommendation and would be thrilled to welcome you back for another stay in the future!Best Wishes,Your The Lubo Team
