Ratings based on 134 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
In the center of old town. Decent price. But no elevator and service.
by A verified traveler
Posted 20 Jun 2024
Adorable hotel in the heart of Lucerne. Easy walking to and from train station, dining and activities. Beds were comfortable and rooms well appointed with lovely staff. Just a perfect location. Would highly recommend!
by A verified traveler
Posted 19 Jun 2024
Very good
Comment from Hotel Management
19 Jun 2024 by The Lubo Team, Hotel Management
Dear Luis,Thank you for your positive feedback! We're delighted to hear that you had a very good experience with us. We look forward to welcoming you back in the future.Best regards,Your The Lubo Team
by A verified traveler
Posted 18 Jun 2024
The 3rd Floor room we stayed in Lubo was super-small with 2 bunk beds and 1 queen bed squeezed into a small room. We are a family of 4 with 2 children, one a teenager. We would easily bump into each other when we walk around the room. There's no water or kitchen in the room itself. But there's a pantry washing room in Ground floor where you can grab coffee from. We had great difficulty check-in using the automated system as the system did not allow us to submit with all information. In the end, one of the guys from the Rokka hotel helped us and 3 other customers to check-in as all of us were stuck. Hotel should think about revamping their self-check-in system as most feedback seems to be around the same. One of the days we stayed, the coffee cups ran out. But there were no one to replace. The Rokka hotel staff we approached wasn't helpful either. Although the hotel is only about 700 meters away from Train station, it's not easy to roll your heavy suitcases to the hotel from train station as the road is gravel and you need to climb stairs at a certain point. I would recommend taking an Uber to the hotel instead if you carry heavy luggages. Best thing about the hotel is the locality as it is in Lucerne Old Town. The rustic neighbourhood is one to pay for. Also, the free Washing/Drying machines in the Ground floor is a major plus.
Comment from Hotel Management
19 Jun 2024 by The Lubo Team, Hotel Management
Dear Alfred,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and helps us improve our services. Please note that we do offer different room categories that may better serve your needs in the future.We also want to invite you to always feel free to call our 24/7 hotline for any assitance. We hope you enjoyed The Lubo's central location in Lucerne Old Town and the amenities provided. We look forward to welcoming you again in the future.Best regards,Your The Lubo Team
by A verified traveler
Posted 15 Jun 2024
Everything went well
Comment from Hotel Management
19 Jun 2024 by The Lubo Team, Hotel Management
Dear Maricris,Thank you for your feedback! We are thrileld to hear that you enjoyed your stay at The Lubo and hope to welcome you back again soon!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 15 Jun 2024
Centrally located. Our room was small for 4 people, but was happy to be centrally located to the old town Luzern. The two bunks were actually comfortable for teenage adults. The sheets were super comfy and the pillows were fluffy. Not a hostel
Very easy self check-in. Just follow the instructions on the iPad kiosk. Even getting the room keys were simple to do on the kiosk.
Safe location. Actually quiet as walls were concrete with nice faux marble texture. Doors let some sound in but very secure steel doors.
Hughly recommend if you need something close but don’t mind the cozy space.
Comment from Hotel Management
19 Jun 2024 by The Lubo Team, Hotel Management
Dear Richard,Thank you for your feedback! We're glad you enjoyed our central location in the old town of Lucerne. We appreciate your comments on the comfort of the bunk beds as well as the quality of our sheets and pillows. It's great to hear that you found our self-check-in process easy to use and the room secure and quiet. Your recommendation means a lot to us, and we look forward to welcoming you back if you need another cozy stay close to everything.Best regards,Your The Lubo Team
by A verified traveler
Posted 13 Jun 2024
The property was very clean, convenient, and in a great location in Lucerne. The laundry room should be updated as the dryers take more than 4 hours to dry each load, delaying us heavily on our departure as we had to wait for others to finish up.
Comment from Hotel Management
19 Jun 2024 by The Lubo Team, Hotel Management
Dear Sarah,Thank you for your feedback. We're delighted that you enjoyed our clean, convenient property in a great location in Lucerne. Your comments are valuable to us as we continually strive to enhance our guests' experience. We look forward to hosting you again in the future.Best regards,Your The Lubo Team
by A verified traveler
Posted 9 Jun 2024
Very clean and nice. Helpful housekeeping staff and quick response/help from reception on emails.
Comment from Hotel Management
19 Jun 2024 by The Lubo Team, Hotel Management
Dear Simoni,Thank you for your positive feedback! It's great to know that you enjoyed your stay at The Lubo and that our reception team provided quick responses and assistance via email. We appreciate your kind words and hope to welcome you back soon.Best regards,Your The Lubo Team
by A verified traveler
Posted 31 May 2024
Amazing property with everything you need. The phone staff is sooo accommodating. Thank you for everything!
Comment from Hotel Management
31 May 2024 by The Lubo Team, Hotel Management
Dear Indra,We are absolutely thrilled to hear that you enjoyed your stay at The Lubo and that our wonderful hotline team members were able to assist you well. We hope to welcome you back again soon for yet another wonderful stay!Best Wishes,Your The Lubo Team
by A verified traveler
Posted 29 May 2024
Location was fantastic and the room was good but we had a noise in our room constantly so was a little hard to sleep. Loved the laundry on site
Comment from Hotel Management
31 May 2024 by The Lubo Team, Hotel Management
Dear Naomi,Thank you for taking the time to share your experience with us!We are thrilled to hear that you enjoyed The Lubo's fantastic location and facilities! Thank you for your kind understanding regarding the noise you heard.We hope to welcome you back soon for yet another wonderful stay!Best Wishes,Your The Lubo Team
