Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Juan
Posted 5 Jun 2024
The hotel is very well located. In a near but not in the middle of the pedestrian traffic. Rooms are clean and neat. Not very modern but I don’t care. Attention at the front guest is good as well as the restaurant for breakfast. Only serve breakfast.
The only negative is the WiFi. It’s terrible. If WiFi is important to you this is not a good option. The rest is great at at the least good.
Comment from Hotel Management
12 Jun 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your great feedback. We are pleased that you enjoyed your stay. We appologize that you had not a good wifi connection. We will take a look with the technican if this was a technical issue. Take care and thank you again.
by A verified traveler
Posted 4 Jun 2024
A lovely hotel in the old town of splendid architecture. The room catered for a comfortable stay. The breakfast is scrumptious and free coffee in room was an added bonus.
Comment from Hotel Management
5 Jun 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your amazing feedback. We are pleased that you enjoyed your stay and you had a great time to explore the city. Take care and thank you again.
by A verified traveler from Miami
Posted 1 Jun 2024
Cozy hotel, big rooms, very central, nice staff.
Comment from Hotel Management
4 Jun 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your great feedback. We are pleased that you enjoyed your stay. Take care and thank you again.
by A verified traveler from Lake forest
Posted 30 May 2024
Beautiful view and convenient
Comment from Hotel Management
31 May 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your great feedback. We are please that you enjoyed your stay. Take care and thank you again.
by A verified traveler
Posted 29 May 2024
Very small room; the door of the bathroom can not even be fully opened. Old towels. Dirty coffee machine…
Comment from Hotel Management
31 May 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your feedback. We take all feedback to continually improve. We apologize that the coffee machine was not cleaned well and that you did not receive fresh towels. This should not happen and we will ensure that housekeeping is better trained so that this does not happen again.
by A verified traveler
Posted 27 May 2024
The location of the hotel is excellent as it is close to most tourist attractions. The bad thing was the bathroom, very small and the shower was dirty.
Comment from Hotel Management
28 May 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your feedback. We take every feedback to continually improve. We appollogize that the shower was cleaned not well. Thank you again and take care.
by A verified traveler from Santa Cruz
Posted 22 May 2024
Perfect for me! Safe and clean area. Staff very pleasant and helpful. Close to everything. You can't go wrong here. Bargain for the price.
Comment from Hotel Management
27 May 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your awesome feedback. We are pleased that you enjoyed your stay.
by A verified traveler
Posted 19 May 2024
Lovely
Comment from Hotel Management
19 May 2024 by Altstadt Hotel Krone, Hotel Management
Thank you very much for your great feedback. So nice that you had a nice stay and you are happy with our staff.Take care and all the best.
by A verified traveler
Posted 16 May 2024
Exceeded our expectations
Comment from Hotel Management
18 May 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your great feedback. We are pleased that you enjoyed your stay.
by A verified traveler
Posted 15 May 2024
Location was perfect and staff was very friendly and helpful
Comment from Hotel Management
18 May 2024 by Altstadt Hotel Krone Luzern, Hotel Management
Thank you very much for your great feedback. We are pleased that you enjoyed your stay.
