Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Gabriel, Hotel Management
Dear Pawan,Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience during your time at our hotel. Your rating speaks volumes, and we're thrilled to have exceeded your expectations.If there are any specific aspects of your stay that you particularly enjoyed or if there are any areas where you believe we could further enhance your experience, please don't hesitate to reach out to us. Your input is invaluable as we strive to continuously improve our services and facilities.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Tommy, Hotel Management
Hi Michael, thank you for taking the time to share your experience with us! Thank you for your wonderful comment! We're delighted to hear that you enjoyed your stay and hope you appreciated our hotel's central location. It's always rewarding to know that our guests have had a great experience. Should your travels bring you back this way, we'd love to welcome you again!
by A verified traveler
Posted 25 May 2024
The hotel is conveniently located near all the spots that we wanted to visit. We arrived earlier and were able to check in ahead of the scheduled check in time without any hassles. Love this cute little hotel.
Comment from Hotel Management
30 May 2024 by Tommy, Hotel Management
Hi Peggy , thank you for taking the time to share your experience with us! We’re glad to know our localization made your trip even better! In the heart of the Old Québec, Hotel name is perfect to take a stroll around town and discover its 400+ years of history! We hope to see you again soon!
by A verified traveler
Posted 24 May 2024
Elevator was great, good location, front desk not friendly, tiny bathroom, noisy early morning.
Comment from Hotel Management
25 May 2024 by Gabriel, Hotel Management
Dear John,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our elevator to be great and enjoyed our hotel's convenient location. However, we're sorry to learn that your experience with our front desk team fell short of expectations. Providing excellent customer service is a top priority for us, and we will address your concerns with our team to ensure that we are delivering a warm and welcoming experience to all our guests.Regarding the size of the bathroom and the noise in the early morning, we apologize for any inconvenience caused. We strive to provide comfortable accommodations for our guests and will take your comments into consideration for future improvements.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 21 May 2024
Only stayed one night, was a pleasant stay.
Comment from Hotel Management
24 May 2024 by Tommy, Hotel Management
Hi Ginette, thank you for taking the time to share your experience with us! We're happy to know you had a pleasant stay! We hope our location made it easy for you to travel around town and discover all of its 400+ years of history! In the heart of the Old Québec, our charmant hotel make it easy to walk around town. We hope to see you soon on your next visit :)!
by A verified traveler
Posted 20 May 2024
I would recommend this hotel only for people looking for an extremely basic stay that barely meets the minimum requirements. Hotel parking must be reserved in advance, but public parking is available within a 2 min walk. The concierge did not tell me I had to put a sign in my door to have the room cleaned, as such we never got new towels, new coffee pods, or our room freshened up. This should absolutely be communicated at check in.
Rooms are not equipped with an ironing board, there is one shared amongst all the rooms on the same floor. To get this information, I had to call the concierge multiple times because they did not pick up the phone.
The “view” from the room was looking directly at a brick wall. There was no natural light into the room. It was dark and felt like a prison.
I will not be staying again, and do not recommend.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Tommy, Hotel Management
Hi Hong, thank you so much for taking the time to share your experience with us! We're happy to know you had a great stay! We hope you took the time to visit our beautiful city :) ! See you again soon!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Gabriel, Hotel Management
Dear Rasa,Thank you for taking the time to leave a rating. We strive to provide exceptional service and experiences, and we're sorry to see that we fell short of your expectations on this occasion. We hope that we get another chance to give you a better experience.Best regards,
by A verified traveler
Posted 17 May 2024
Clean, good location, comfortable room.
Comment from Hotel Management
20 May 2024 by Gabriel, Hotel Management
Dear Natalie,Thank you immensely for your glowing review! We are truly overjoyed that you highlighted the positive aspects of your experience. It would be our utmost pleasure to welcome you back soon for yet another exceptional experience.Warm regards,
by A verified traveler
Posted 14 May 2024
The staff was exceptional
Comment from Hotel Management
15 May 2024 by Tommy, Hotel Management
Hi Carol ! Thank you so much for your nice comment! We, staff, always give out our bests for our guests and seeing your comments warms us up! We hope to see you again soon:)!
