Ratings based on 967 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
What I did not like was that a tan leather jacket came up missing from the front desk or my room. On the day we were departing there were two homeless people fighting in the parking lot. The inability of the staff in helping me to find my jacket was horrible. I will never stay there again and would not recommend to anyone
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. I apologize that you did not have a good experience here. We strive to provide a good clean hotel room at a reasonable cost. I will look for your jacket.
by A verified traveler
Posted 16 Jun 2024
Nice
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're glad you enjoyed your stay and look forward to serving you again.
by A verified traveler
Posted 13 Jun 2024
The worst hotel I ever experienced. No gym, the moment in the room sneezing starts- mainly due to dust mites- related to inadequacies of cleanliness. The word thing is the customer service. While I paid the hotel through Expedia, they pushed me vigorously to pay again and not willing to communicate with Expedia. They treated me as unwanted guest trying to cheat them. I have to go through rigorous process of getting back my money from Expedia.
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. I'm sorry you did not enjoy our Hotel. We strive to provide a good, clean hotel room for a reasonable cost.
by A verified traveler
Posted 12 Jun 2024
The surrounding area was a little rough but I love the mission of the hotel.
Comment from Hotel Management
13 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're so glad you enjoyed our Hotel. In an urban setting, we know some folks may feel uncomfortable with the city surroundings, so we have security on duty 24/7 both inside and outside the hotel to help our guests feel safe. We hope to serve you again on your next trip to Louisville.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're so glad you enjoyed your stay, and hope to serve you again someday.
by A verified traveler
Posted 4 Jun 2024
Decent stay in a decent area. Nothing special. Property is a but dated and worn but the staff is friendly. I missed the breakfast but the setup looked plentiful. Good place for a short stay.
Comment from Hotel Management
4 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're glad you enjoyed your stay. We strive to provide a good, clean hotel room at a reasonable cost. We hope to serve you again soon.
by A verified traveler from Russellville
Posted 31 May 2024
This hotel was very run down. The pictures on the internet are misleading. We also saw a mouse in our room. Lots of junk piled in hallways etc.
Comment from Hotel Management
4 Jun 2024 by Nina, Hotel Management
Thank you for taking the time to leave feedback. We are in the process of upgrading a lot of our areas. We hope you try us again.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We would love to hear more about your stay to understand your rating.
by A verified traveler
Posted 30 May 2024
It was inexpensive. It wasn’t terrible but it is old and not kept up very well. It was clean and the mattress was nice. It was located in a sketchy area with a lot of homeless wandering around.
Comment from Hotel Management
4 Jun 2024 by Nina, Hotel Management
Thank you for taking the time to leave feedback. We strive to provide a good, clean hotel room at a reasonable cost. Although we are in an urban setting, we do provide security inside and outside the buiding 24/7 to help our guests feel safe.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Nina, Hotel Management
Thank you for choosing Hotel Louisville! We're glad you enjoyed your stay and look forward to serving you again in the future!
