Ratings based on 384 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The property was being remodeled on the 2nd floor. Even though we were staying due to major plumbing issues at our home (no water for 48-72v hrs), we needed to stay at a local hotel until plumbers were done w/ work. The room was comfortable , clean & had almost everything we needed. Body soap bottle was empty, but again we brought all our needs w/ us. Trash cans were a bit small, & we saw a maid down the hall & got more trash bags. Front desk staff was wonderful & kind. Asked us how we're doing w/ our home issues. Wish the breakfast area opened earlier than 7 am. I leave at 6:00am for work, my husband leaves at 5:50am, so no coffiee or muffins available at those times. Had to go to fast food drive thru to get it. Other than that, all in all we had a comfortable & very clean room. We did not hear very much noise while there. Would stay again if need be in future.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Melanie,Thank you for your feedback on your recent stay with us. We appreciate your kind words about our comfortable and clean rooms, as well as our friendly front desk staff. We have noted your comments about the breakfast hours and availability of amenities in the room. We strive to improve our services based on guest input and hope to welcome you back in the future for another comfortable stay.
by A verified traveler
Posted 1 Jun 2024
The bathroom was not cleaned! Dirty used soap open on counter, a dirty washcloth hanging from shower rod,only one towel in bathroom. Tv cut out service all night, room keys never worked kept having to have the guy at desk come unlock door w a Machine. The room smelled of mildew. Never again!!!! This place is disgusting for $127 a night!
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Kallise, We appreciate you sharing your feedback with us and apologize for the inconveniences you encountered during your stay. Our team will address these concerns to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Rayshawn, We appreciate you choosing to stay with us. Should you have any feedback to share about your experience, please don't hesitate to reach out. We value your input and would love to hear from you to ensure a better stay next time.
by A verified traveler
Posted 8 May 2024
I realize they were under construction, but kept a little bit better. I didn’t notice that the pool would be closed
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Kenneth, We apologize for the inconvenience caused by our renovation efforts. We regret any oversight regarding the pool closure and encourage guests to check for any facility notifications in advance of their stay for the best experience. We appreciate your understanding during this time.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Scott, We value your experience and would like to hear more about your stay. Please feel free to reach out to us with any feedback you may have so we can address any concerns.
by A verified traveler
Posted 12 Apr 2024
They had a technical problem that delayed our check-in. Breakfast was very limited. The low battery beeping on the fire alarm went off our entire stay. Staff was mostly kind but shared that they are extremely short-staffed in housekeeping. The bathroom was dirty and there were stains and burn holes in the comforter.
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Mikaela, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for improvement. Should you have any further concerns, please do not hesitate to reach out to us.
by A verified traveler
Posted 31 Mar 2024
good
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello R. Warren,We appreciate your feedback and will share your comments with our team for their review and improvement. We strive to provide a satisfactory experience for all our guests and hope to welcome you back in the future.
by A verified traveler
Posted 27 Mar 2024
First off when we checked in the staff member told us to go to room 301. When we went to our room, the bed was unmade there were cups on the end tables and it smelt like weed really bad. So we went down to the counter and switched rooms. The second room was better but it was obvious they don’t clean the bathrooms.
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Raeven, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address this matter with our housekeeping team to ensure our high standards are met. We appreciate your valuable input as we continually strive to improve our services for all guests.
by A verified traveler
Posted 23 Mar 2024
Over all good experience.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Lina,We appreciate your positive feedback and are pleased to hear you had a good overall experience. If you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 Mar 2024
They are renovating so I we didn’t know the indoor pool was closed but we where able to walk across parking lot to use other hotels pool and hot tub. The first room we were assigned was not yet cleaned so we got moved to another room no big deal just a little annoying because we were tired after a long drive. The beds were new and comfy. Really liked in the bath/shower they have shampoo, conditioner, and body soap. Even though I brought our own I was like this is nice. Then one of the two key cards didn’t work that we were given no big deal. The staff is very helpful and nice. The breakfast was ok. Don’t expect meat. Waffles where great the eggs where just watery. But, hey what do expect you aren’t eating at a restaurant. I would stay here again. But, call the hotel to make sure the pool is back up and running if you don’t want to walk across parking lot to other hotel to pool and hot tub.
Comment from Hotel Management
23 Mar 2024 by Maria GM, Hotel Management
Dear Guest thank you for staying with us and providing us your feedback. I do apologize that you were unable to use the pool.
