Ratings based on 482 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Liked my stay would book again only one problem didnt like we had to share the pool with the other hotel was always full of people.
Comment from Hotel Management
17 Jun 2024 by Management, Hotel Management
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the comments you made. We look forward to seeing you in the future.
by A verified traveler
Posted 15 Jun 2024
Very good stay!
Comment from Hotel Management
17 Jun 2024 by Management, Hotel Management
Thank you for the amazing rating!
by A verified traveler
Posted 13 Jun 2024
The staff were very nice!!! My family showed up to eat breakfast late; the kitchen staff was very nice to let us eat even though it was after breakfast hours!
Comment from Hotel Management
13 Jun 2024 by Management, Hotel Management
I am so happy that you enjoyed your stay and that you found the accommodations and service to be pleasant. Thank you so much for your recommendations and we are so ecstatic to hear that you liked the spacious guest rooms and felt that it worked well for your family. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!
by A verified traveler
Posted 7 Jun 2024
WE WILL BE BACK TO STAY AT THIS HOTEL! ENJOYED EVERYTHING ABOUT IT! EXCELLENT STAFF, AND EXCELLENT BREAKFAST! ROOMS VERY CLEAN TOO! SATISFIED, VERY MUCH! THANK YOU FOR A GREAT EXPERIENCE! SINCERELY, CHRIS AND TERRI ESCALANTE.
Comment from Hotel Management
10 Jun 2024 by Management, Hotel Management
I am so happy that you enjoyed your stay and that you found the accommodations and service to be pleasant. Thank you so much for your recommendations and we are so ecstatic to hear that you liked the spacious guest rooms and felt that it worked well for your family. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!
by A verified traveler
Posted 6 Jun 2024
Stayed here for the Galaxycon convention and it was a great option.
Comment from Hotel Management
10 Jun 2024 by Management, Hotel Management
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.
by A verified traveler
Posted 28 May 2024
Beds are not comfortable.
Comment from Hotel Management
29 May 2024 by Management, Hotel Management
Thank you for the rating. I will go ahead and pass along the comments you have made.
by A verified traveler
Posted 27 May 2024
No
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
Thank you for the amazing rating!
by A verified traveler
Posted 25 May 2024
Water was not available to purchase and no effort made to replace it. No basic toiletry was in a room, such as body wash, had to order from the staff. Staff was pleasant and helpful though.
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our Housekeeping and Front desk department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience. We hope to see you again in the future.
by A verified traveler
Posted 24 May 2024
The hot tub was dirty. Cigarette butts in the hot tub, lots of dirt and grass. Didnt look like it had been cleaned in a couple days. No shampoo or soap in the bathroom and 3/4 roll of toilet paper. Staff was very friendly and helpful
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our housekeeping and front desk department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.
by A verified traveler
Posted 23 May 2024
Quiet location and convenient to surrounding areas. Roomy accommodation with simple cooking facilities and good size refrigerator and freezer.
Comment from Hotel Management
23 May 2024 by Management, Hotel Management
Thank you for taking the time to tell us about your stay. Your feedback is important to us and helps us understand what more we need to do to provide a better experience for our guests. We strive to provide an excellent stay and are delighted to hear that you enjoyed the cleanliness of your room. Providing exceptional service is one of our top priorities and will be discussed thoroughly within our dedicated team. We are grateful to you for bringing your concerns to our attention, and we hope you consider staying with us again in the future.
