Ratings based on 1,118 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The staff was very helpful and the hotel was very clean! We would definitely stay again!
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Nice stay
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Julie, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Scott R. Kovalick, GM
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Service
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Lionel, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Scott R. Kovalick, GM
by A verified traveler
Posted 3 Jun 2024
The property is near various eating and shopping businesses. However, the hotel should have a kiosk/flyer that lists out what is nearby and what the businesses have to offer.
Upon check-in, I was asked if I would be parking a vehicle on the property. And if so, would be assessed a $12/day parking fee. She also stated they don't have parking stickers (so no way to know who has paid and who has not). I do not recall anything regarding a parking charge when I booked the stay. Furthermore, the parking lot is a wide-open, single story with PLENTY of spaces, so unsure WHY a hotel would charge in these situations. I know there are hotels that charge but that usually happens in densely populated areas such as downtowns or near entertainment venues.
While the bartenders were SUPER friendly and accommodating, the food offerings during the "free" Happy Hour were very lackluster (Gardetto's pretzel mix, potato chips, Crudités, humus). It had been about 6 years since I stayed at an Embassy Suites property but I recall the Happy Hour being much more "robust" in food offerings. So what was offered was quite disappointing.
Lastly, the indoor hot tub chlorine levels were very off. The chlorine was so intense that it caused burning eyes after only about 5 mins. We specifically booked this property because we wanted a hotel with an indoor pool and hot tub. Due to the excessive chlorine, our relaxation efforts were not as pleasant or desirable as we needed.
Breakfast: FANTASTIC!!!
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Alecia, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Best, Scott R. Kovalick, GM
by A verified traveler
Posted 3 Jun 2024
Really liked this property
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Tracy, We are so happy to hear your feedback! It's wonderful to know that you enjoyed our hotel. We look forward to welcoming you back on your next visit to the area. Best, Scott R. Kovalick, GM
by A verified traveler
Posted 2 Jun 2024
Carpets are dirty… overall it’s time to update and clean.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Jimmy, I apologize that the cleanliness of your carpet was not met with our excellence in service. I will be sure to discuss this review with our housekeeping staff and heighten our awareness of such issues. We value you as our Guest and hope to have you stay with us again. Thanks again for writing a review. Sincerely, Scott R. Kovalick, GM
by A verified traveler
Posted 30 May 2024
Always great. This time there was a hair on the clean towels.
Comment from Hotel Management
30 May 2024 by GM, Hotel Management
Dear Nancy, We feel privileged to have your unwavering support and immensely value your feedback. Thank you for sharing your thoughts with us and helping us identify areas where we can improve and enhance guest satisfaction. Your presence has been a delight and we look forward to welcoming you back soon. Best, Scott R. Kovalick, GM
by A verified traveler
Posted 25 May 2024
Very outdated. Needs painting, carpets cleaned and super busy.
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Dear Krystal, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Scott R. Kovalick, GM
