Ratings based on 1,221 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very Clean
by A verified traveler
Posted 1 Jun 2024
The place was clean and very friendly…!
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Hi Leo,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team look forward to serving you again here.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Hi Bobby,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
by A verified traveler
Posted 31 May 2024
This place is a dump.
I have pictures.
The bed sheets have blood and body fluid stains on it.
Towels also.
I would not pay money to stay at this place.
I want a refund.
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Hi Deiwon,We are deeply sorry to hear about the unacceptable condition of your room. This is far from the standard we strive to uphold. Please contact our management team directly to address this issue regarding your refund request. Your feedback is crucial, and we will take immediate action to rectify these problems and ensure they do not happen again. Thank you for bringing this to our attention.
by A verified traveler from Flower Mound
Posted 30 May 2024
This property for the price is fantastic....Great Customer service and spotlessly clean. Everyone was very nice and accomodating. The only suggestion is that the continental breakfast only goes to 9am... Would be alot better if it went another hour or so. Oh yes...My favorite thing was the bed. The mattress was so comfortable.
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Hi Salvador,Thank you for your wonderful feedback. We're delighted to hear that you found our property to be of great value, with excellent customer service and spotless cleanliness. It's also great to know that you enjoyed our comfortable mattresses. We appreciate your suggestion regarding the continental breakfast hours and will certainly consider extending them for the convenience of our guests. We look forward to welcoming you back for another fantastic stay.
by A verified traveler from Conroe
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Hi Torrance,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
by A verified traveler
Posted 28 May 2024
Close to food and shopping. Easy access to Freeway. Area quiet in the evening.
Comment from Hotel Management
29 May 2024 by Sophia CSR, Hotel Management
Hi Daniel,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
by A verified traveler from Olney
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Sophia CSR, Hotel Management
Hi Nydia,Thank you for your exceptional rating! We greatly appreciate your recognition of our efforts to provide a top-notch experience. Your satisfaction is our utmost priority, and we look forward to continuing to exceed your expectations during your future visits.
by A verified traveler
Posted 14 May 2024
Excellent hotel with friendly and caring staff.
