Ratings based on 883 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
For the cost, it was an average value. We enjoyed the staff, who were very courteous and polite. The facilities were clean. But they were very dated.
The sheets definitely needed updated, as did the extra blankets. There were some burn marks as well as stains on the blankets and sheets.
The mattresses were thin and offered minimal support. We were grateful for the rooms we had, but they certainly needed updating.
by A verified traveler
Posted 29 May 2024
I like the size of the room we booked, and it was very clean too. The best part was the friendly staff and the excellent morning breakfast.
We will stay here again on our way to Galveston, TX
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 17 May 2024
Quiet and close to restaurants near by like the wakable option to go and get a bite to eat
by A verified traveler
Posted 4 May 2024
I would like a refund. This property was not in a condition to stay. We were not going to keep our 2 year old within these conditions. There were urine stains, used rags, and hair in different spaces in the room. I will be happy to provide pictures. Please reach out to me and let me know what my refund options are.
Comment from Hotel Management
9 May 2024 by Paul, Hotel Management
Dear Josh,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we researched into the issue and found out that we had cleaned the room so we are unsure of the issues you highlighted, however as your satisfaction is the prime focus and in terms of the refund, I checked and confirmed that the Expedia has requested us for a refund and we had authorized a full refund from our side already. I do not have the option to attach the screenshot but on our hotel partner page it clearly shows Hotel Waived Fee of 117.22Additionally, this was a prepaid reservation, that means you paid to Expedia and they pay us deducting their commission amount, so technically we have not even charged you, and also we have waived off any charges on Expedia so you should have already gotten your money back from Expedia.I would kindly request you to check with Expedia in regards to why have you not received the money. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to reach out to us and we will be happy to talk to you and Expedia to provide all information necessary to ensure you get your money back from Expedia.Sincerely,Paul37099 PropertyManagerBest Western Greentree Inn & Suites
by A verified traveler from Van Buren
Posted 3 May 2024
The curtain for the walk-in shower was useless.
by A verified traveler
Posted 27 Apr 2024
Super comfy beds
by A verified traveler from Conroe
Posted 4 Apr 2024
Very clean. Much nicer than the others nearby. The hotel mgr or front desk clerk acknowledged us by name and our fur baby. He was very polite. I was very pleased with our stay.
Comment from Hotel Management
8 Apr 2024 by Paul, Hotel Management
Dear Kelly,Thank you for completing the survey regarding your recent stay at our property. I would like to begin by thanking you for your wonderful feedback regarding our facility. I am delighted to get your feedback for our hotel and the staff that took great care of you. We're in appreciation of your choice of staying with us and acknowledging it is the least we can do.I am certain that your positive feedback regarding our facility, will be a big boost of confidence for our staff who assisted you to know the appreciation from you. Hosting you and your furbaby has been an honor and privilege for us and I hope your recent stay have made our hotel, a preferred hotel of choice for when you are in OKC area.We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out to us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PaulManagerBest Western Greentree Inn & Suites
by A verified traveler
Posted 25 Mar 2024
Great one night stay. Check-in was really fast & efficient. We also enjoyed the breakfast.
Comment from Hotel Management
1 Apr 2024 by Paul, Hotel Management
Dear Amanda,Thank you for completing the survey regarding your recent stay at our property. I would like to begin by thanking you for your wonderful feedback regarding our facility. I am delighted to get your feedback for our hotel and the staff that took great care of you. We're in appreciation of your choice of staying with us and acknowledging it is the least we can do.I am certain that your positive feedback regarding our facility, will be a big boost of confidence for our staff who assisted you to know the appreciation from you. We are constantly looking for areas to improve and your feedback will be very helpful at that. Hosting you has been an honor and privilege for us and I hope your recent stay have made our hotel, a preferred hotel of choice for when you are in OKC area.We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PaulManagerBest Western Greentree Inn & Suites
by A verified traveler
Posted 18 Mar 2024
Poorly staffed but staff was very very nice and accommodated their best. Pool was not very clean. Elevator call button broken/exposed on our floor. Housekeeping called once a day early morning so our room never got cleaned up on our two night stay. Bathroom supplies were minimal-one bad if soap, one shampoo one conditioner one lotion which were used up after one person. Had to ask for extra towels often but easy to get.
Comment from Hotel Management
21 Mar 2024 by Paul, Hotel Management
Dear Amanda,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I went through the areas highlighted in your response including but not limited to, housekeeping and maintenance issues and I can certainly assure you that we will be addressing these issues with utmost priority to ensure such errors do not happen again.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to reach out to usSincerely,Paul37099 PropertyManagerBest Western Greentree Inn & Suites
