Ratings based on 764 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2024
Beautiful, quiet place to stay in the Nago area. Top notch facilities, amenities and staff. If you like nature, this is a great place to stay!
Comment from Hotel Management
30 Jan 2024 by The Ritz-Carlton, Okinawa, Hotel Management
Dear Amber-sama, Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us.We are looking forward to welcoming you back in a near future.
by A verified traveler
部屋の外からドアを開けるような高い音が鳴り続いていた
Posted 10 Jan 2024 on Hotelsサービスも素晴らしく、建物やお部屋も素敵だったのですが、部屋の近くから、古いドアを開けるような高い音がしてなかなか眠れませんでした。朝も7時位からその音がし始めて、目が覚めてしまいました。お手洗い付近で更にその音は大きく聞こえました。部屋内は引き戸で、ドアは玄関しか無いので、何の音だったのかは分かりません。エレベーターの近くの部屋でした。
Comment from Hotel Management
10 Jan 2024 by OH Booja(Ms.) オー ブジャ , Hotel Management
山内 紳也 様この度は、ザ・リッツ・カールトン沖縄をご利用いただきまして、誠にありがとうございました。今回のご宿泊に際しましては、本来であればくつろぎを提供すべきところがいたっておらず、大変失礼いたしました。再発防止に向け、原因を今一度見直しをし、改善に努めてまいります。貴重なご意見を誠にありがとうございます。またザ・リッツ・カールトン沖縄にお帰りいただける日をスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted 2 Jan 2024 on Hotels
excellent !!!
Comment from Hotel Management
30 Jan 2024 by The Ritz-Carlton, Okinawa, Hotel Management
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us.We are looking forward to welcoming you back in a near future.
by A verified traveler
Ok Okinawa Stay!
Posted 29 Dec 2023 on HotelsOverall the stay was pretty good! Buffet breakfast was quite yummy, would have appreciated a wider variety of fruits. Free transport to restaurant was very lovely, the wait for buggy service from spa was rather long as seemed to only have one buggy. Check in process was slow and after asking for preference of welcome drinks, none arrived even after a good duration of 20-30minutes. Gym equipment half of which were not even in working condition, which was rather shocking. The swimming costume dryer appliance was extremely dirty and put us off from using it. Nonetheless, the service was good and hotel rooms were decent!
Comment from Hotel Management
30 Dec 2023 by The Ritz-Carlton, Okinawa, Hotel Management
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us.However, we failed to meet your expectations during your stay with us, such as slow check-in and your experience at our Gym. We have reviewed with the relevant departments to improve our service and to provide the comfort of customers’ stay. Thank you very much for taking your time to share your comments with us.We look forward to having a chance to welcome you back to The Ritz-Carlton, Okinawa in the near future.
by A verified traveler
Posted 8 Oct 2023
Would like to thanks all the staff specially Christy at the Breakfast room. This’s our 4th times here and we love it always ❤️❤️
by A verified traveler
Posted 3 Nov 2022
by A verified traveler
Posted 26 Dec 2021
The venue is gorgeous ! Ocean and golf views are both very nice. Lot of nature around and inside the resort. The interior design is refined, the rooms very comfortable and spacious. Staff very careful and efficient, the food is tasty. A wonderful Christmas time in a venue we will definitely visit again during a next trip to Okinawa!
Comment from Hotel Management
27 Dec 2021 by The Ritz-Carlton, Okinawa, Hotel Management
Dear Sayaka sama,
Thank you very much for staying at The Ritz-Carlton, Okinawa.
We are pleased to know that you have enjoyed your stay with us.
We are looking forward to welcoming you back in the near future.
by A verified traveler
Posted 29 Apr 2021
Absolutely beautiful place. Nice bay view over the golf course. Spacious room with outstanding friendly staff. Breakfast was great, had both western and Japanese style breakfast.
Comment from Hotel Management
7 May 2021 by The Ritz-Carlton, Okinawa, Hotel Management
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in the near future.
by A verified traveler
Posted 25 Apr 2021
We had a wonderful time here for our anniversary. We enjoyed the spa and the on site restaurants. The staff was so friendly and accommodating. I had mentioned our anniversary while booking the room, and they went above and beyond making our stay feel special. They decorated our room and had a special dessert made for us. It was a great experience and we will be back for sure. I highly recommend!
Comment from Hotel Management
7 May 2021 by The Ritz-Carlton, Okinawa, Hotel Management
Thank you very much for staying at The Ritz-Carlton, Okinawa and letting us celebrate your anniversary. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in the near future.
by A verified traveler
Posted 14 Mar 2021
Comment from Hotel Management
7 May 2021 by ザ・リッツ・カールトン沖縄, Hotel Management
この度は、ザ・リッツ・カールトン沖縄をご利用いただきまして、誠にありがとうございました。
今回のご宿泊に際しましては、当ホテルでの滞在にご満足いただけたようで、光栄でございます。
これからもご利用いただくすべてのお客様にご満足いただけるよう、邁進してまいります。
またザ・リッツ・カールトン沖縄にお帰りいただける日をスタッフ一同心よりお待ち申し上げております。
