Ratings based on 560 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
yes big and peaceful
by A verified traveler
Posted 15 Oct 2023
Its good price and quite comfortable.
Comment from Hotel Management
18 Oct 2023 by スマイルホテル那覇シティリゾート 知念, Hotel Management
この度は、スマイルホテル那覇シティリゾートにご宿泊いただきまして、誠にありがとうございます。今後とも、皆様が快適にお過ごしいただけるよう努めさせていただきます。貴重なご意見ありがとうございました。
by A verified traveler
Posted 6 Jun 2023
This property was a great find at 9 pm and although it was challenging to communicate with the staff and breakfast buffet was not great, it was nothing bad on the hotel or staff just a fact that they don’t speak English and we don’t speak Japanese. I recommend this hotel to everyone who is staying in the area for a quick and solid place to sleep and eat
Comment from Hotel Management
9 Jun 2023 by Reception MIZUTANI, Hotel Management
Dear Ms/Mr AaronThank you for staying with us. We are so much glad that you can recommend our hotel. Regarding the language problems, we will try to improve English skills so that we can cater good service to all of the guests. We look forward to seeing you again.
by A verified traveler
Posted 1 Jan 2020
Staffs are not helpful. The first room they gave me was terrible, smelly, dusty and aged! Moreover, the window in the room is a fake one, it is facing the lobby and can’t be opened. I asked front desk staff for another room, however they said it is a free upgrade for me...... I insisted to have the “original” room type that I booked. They refused at the beginning. I had to ask another staff to ask their manager to fix it. It took me more than 45 mins to get a room that is not smelly, but still aged and dusty.
The only good thing is checkout was fast.
by A verified traveler
Posted 15 Oct 2019
by A verified traveler
Beach Bum
Posted 11 Oct 2019 on HotelsWhat I liked most was the clean bathroom and it’s always stocked with complimentary toiletries The hotel location is less than 10 minute-walk to a small beach.
by A verified traveler
Posted 29 Sep 2019
I had a problem with the room, it smelled ugly of smokers but they kindly moved me to another room.
by A verified traveler
Posted 26 Sep 2019
Not good i don’t want to come again
by A verified traveler
Posted 11 Sep 2019 on Hotels
by A verified traveler
Good but extra pillow cos ¥300
Posted 18 Aug 2019 on HotelsNice hotel but I find that if you want extra pillow, it costs ¥300... very strange!!! I have never encounter this policy in other hotels before.
