Ratings based on 459 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
What I Like: Walkable distance to monorail station, supermarket, dining options. 7-11 convenience store is right next door with ATM machine in the store. Even though staffs have limited English proficiency, they still tried very best to communicate. Our room was upgraded from Twin to Triple, which made our stay more comfortable. Beds were large and comfortable. Also given access to lounge to enjoy ice-creams and soft drinks.
Area for Improvement: The bathroom has reek of urine smell when toilet bowl cover was opened. I suspect it was cleaned properly even though I could not see any stain. I had to unload all my luggage and bags on my own at hotel entrance from car. Would be nice to have some help from staff to get our luggage to hotel lobby on 2nd floor before driving my car into mechanical car park.
Comment from Hotel Management
26 Apr 2024 by リッチモンドホテル那覇久茂地 フロント 西村, Hotel Management
Thank you very much for staying at Richmond Hotel Naha Kumoji. All of us at Richmond Hotel Naha Kumoji are very pleased to receive your compliments. As you mentioned, the hotel is in a very good location. There are plenty of restaurants. Please let our staff know if you need any assistance.We will discuss the details of your kind words with our staff and make the most of them in the future.We will continue to strive to provide services that satisfy our guests. We look forward to welcoming you again.Richmond Hotel Naha Kumoji Nishimura
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 20 Nov 2023 on Hotels
very nice.
clean. comfotable. quiet.
by A verified traveler
Posted 23 Oct 2023
Be warned that this hotel is very much for business men. The whole hotel reeks of smoke. There were many stains on the carpet and couch in the room. We requested non smoking room and it still smelt like cigarettes smoke.
by A verified traveler
Posted 3 Sep 2023
Compared with the other hotel I stayed before this one, the staff are more friendly and more fluent in English, the cost is lower, and the facilities are better. So I am very satisfied with this hotel
by A verified traveler
Posted 26 Aug 2023
by A verified traveler
Posted 23 Sep 2022
Clean the floor also
by A verified traveler
Posted 10 Aug 2022
サービスも全て完璧でしたが洗濯機だけ残念でした。洗ったのに臭くなった
by A verified traveler
Posted 16 Oct 2019 on Hotels
by A verified traveler
Posted 2 May 2019
Hotel staff was very nice and the service was excellent. And location wise, it is near to Miebashi station (5 min walk)
