Ratings based on 283 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2023
Overall bad experience, three-star hotel at most. The hotel is old, facilities not quite clean. Our pillows have a dirty feet smell, very unpleasant. Even after we asked them to change the pillows, the next day, there is another dirty feet smell pillow!!! Food is not good either. The only ok restaurant is the Four Season one and the Japanese restaurant. But not all restaurants open all the time. Staff is not as friendly to foreigners as to Japanese . Limited English speaking staff
by A verified traveler
Posted 26 Dec 2022 on Hotels
by A verified traveler
Posted 19 Nov 2022 on Hotels
by A verified traveler
Posted 5 May 2022
Kids activities are good !!
by A verified traveler
Posted 17 Feb 2021 on Hotels
by A verified traveler
New Look Same Good Quality
Posted 20 Jan 2021 on HotelsThis stay was the first time since the property has undergone renovations. The quality and decor are still great. The activities and amenities are amongst some of the best out of the resorts in Okinawa. While the food offered is good; the period when the resort offered their Golden Buffet, is hands down better then what is currently offered.
by A verified traveler from Nagoya
Posted 8 Jul 2020
This place is heavily family oriented. The facilities are thought to help entertain children. There are plenty of activities that are available for kids, but they’re not free. There seems to be nice restaurants but due to the COVID-19 issue, we couldn’t use them so no opinions can be given.
by A verified traveler from Singapore
Posted 1 Jul 2019
Inconsistent housekeeping - changed towels but did not make the bed, wash used mugs and replenish bottled water
Breakfast buffets at 2 of the restaurants did not accept reservations - the walk-in waiting time was as long as 45 minutes
Dolphin activities for kids fully booked - limited slots/classes?
Not foreigner friendly - the staff spoke limited English, so it was frustrating to get queries even partially answered
The hotel seemed to be running at full capacity so it was super crowded. While my room was clean, specious and offered a good ocean view, and the hotel's facilities were good, the waiting time for meals, limited English and fully booked classes left much to be desired. Perhaps I went at the wrong time, so my experience was not as good as what the others reviewed. For comparison, I went to ANA InterContinental Manza Beach Resort for a lunch and did not have to wait for a table. All the staff I spoke to were able to converse in fluent English. This could be a better choice for foreigners.
by A verified traveler from HK
Posted 18 Feb 2019
Very kids friendly hotel with lots of programs that can touch the wildlives from the sea and land. Good experience for the kids
by A verified traveler
Posted 26 Nov 2018 on Hotels
Overall, it was a good stay but the last full day was disappointing as our room was not cleaned till almost 4pm as we had to ask them to please clean our room. We couldn't go back to our room till really late which was NOT good.
